Anyone else stuck as the middleman?
I work in customer service and often queries need input from other departments like buying before we can progress things. They're a busy team.
I unfortunately have the same customers chasing me regularly so of course I have to chase the other team - I know I'm being annoying but if I don't chase it someone will ask me why I haven't. (Sometimes they're so busy and I can't get a reply so follow up weekly even though I know there's no one able to come back to me, I actually feel really awful doing this but I need to protect myself too.)
I have tried to explain genuinely to some customers but then told you by our team leader I can't just tell them they're too busy to reply, albeit in a nice way. I'm stuck between a rock and hard place - trying to appease one and not annoy the other.
What would you do? Be the pest or look after you?