Help - Ted Baker

[Whatadipstick]

I have a family event next Saturday and as I couldn't find anything suitable in local shops I panic shopped and spent over £300 on clothes on Ted Baker’s website. I was out and about dropping kids here and there, using my phone and didn’t see the small print note at the bottom of website saying the company had went into administration in March. I only noticed today as I realised I hadn’t received a dispatch email. Has this happened anyone else? How did it pan out. I feel sick as I can’t afford to lose the money.

Did you pay by credit card?

How did you pay?

It’s not on that the website is still accepting payments 😡

Administration isn't the final step though. I think they're still trading.

@Cerealkiller4U @TheFlis I paid by debit card.

Oh great, I've just ordered a bag, ffs.
Fingers crossed for both of us

Contact the company and if they don’t get back to you then raise a chargeback with your bank - it’s within 120 days so you can for non receipt of goods. If it’s completely in administration you may not get the money back but it’s definitely worth a try.

I ordered after it went into administration and received my order still

www.moneysavingexpert.com/news/2024/03/ted-baker-administration/#:~:text=Ted%20Baker%20will%20close%2015%20stores%20over%20the%20coming%20weeks,potential%20buyers%20for%20the%20business.

They’re only closing some of the shops, it’s not going completely. https://news.sky.com/story/amp/ted-baker-to-close-15-stores-across-uk-with-hundreds-of-jobs-to-go-13110881

Advice from the Martin Lewis site.

@Rockfordpeach Great- did you have to wait long for your order? Did you return any items?

The online site isn’t shutting down, they are just closing some physical shops

you really need to make big purchases on a credit card if this has caused you so much panic

Thanks everyone for advice. I’ve calmed down a little. It says on the website that items are charged for on despatch. I had ordered a couple of sizes so hopefully returns will be ok.

I absolutely will be in future.

I ordered a bag last week and it came within 2 days. Xx

I ordered a bag the other week (start of april) and it arrived a few days later no issues

Good to hear. Thank you Phew!

Thank you Im glad to hear this!