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Why can’t I buy train tickets online? Train line website is useless

27 replies

CormorantStrikesBack · 16/04/2024 14:35

So I had this issue a few months ago and in a flap ended up paying more on a different website. When I get to the payment bit no matter what card I enter or PayPal it says they can’t process payment and try again later.

i tried again today and same thing. Tried my iPad, my phone and pc, two different cards and PayPal. Dh then pipes up he had the same thing a few weeks ago on his Account.

so I ring them up, they said there’s a fault on my account and it will be sorted but will take 48 hrs. There’s only 6 tickets left at this price so I told him I’d set up a different account under a different email and he said not to bother as it still won’t work.

So it’s not my account is it? I said to him there must be a system fault their end and he denied it. But I can’t see what else it could be. It’s not my account, it’s not my hardware, it’s not my cards, it’s not PayPal, it’s not even just me.

Does anyone else get this or is it just my household which has the issue? I’ve ended up paying more again via a different website. Every other website was more money, do Trainline just advertise fake, cheap tickets?

OP posts:
greencrab · 15/10/2024 20:57

Interesting they block by IP address and such a possible about strikes.

I switched to transport for Wales for for tickets after reading man in seat 61 audible and it's really good btw.

Orielle · 15/10/2024 21:09

I have this exact issue with the Trainline too. I can't use either of my debit cards on it, it only ever seems to work if I use a credit card!

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