Posh hotel un-asked for alarm at 6 - compensation?!

[hellsBells246]

Staying in a v posh hotel. Think 900 Swiss francs per night...

Just got woken up by a bloody alarm. Picked up phone and got a recorded message saying we had asked for a 6am alarm. We hadn't!! It woke us both and now we can't get back to sleep.

Rang reception, who were puzzled about the alarm but not v apologetic.

AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! Or AIB greedy and mistakes happen?!

I dunno about the OP but I'd really struggle to find the hidden fucking positive of being woken up several hours early! I got woken up 2 hours early this morning by DS wetting his bed, can't find any hidden positive there, all I know is I'll be dead on my feet by lunch time and my afternoon will be wasted as I'll be unable to focus.

I suspect the difference would be that one noise would be unintentional and muffled (expensive hotels usually have pretty good soundproofing too) and the other is specifically intended to wake you up, right next to your head and continues incessantly until you respond. In the place you’ve paid a lot of money for a comfortable, uninterrupted night’s sleep. Not sure that really needed explaining.

Depends on their customer services attitude. You can mention it at the concierge and see what they do. I stayed in the W in Bangkok twice before (more like 150 pounds a night) and there was a problem with the lights both times and they left me an apology note and chocolate screwdriver! And a free upgrade next time I stayed there. Worth asking for sure.

It’s annoying. I’d moan for 5 mins but I wouldn’t expect anything

@Ghosttofu99 I hadn’t heard of Triangle of Sadness, so I googled and I’ll watch it if I can find it on any platforms.

@Peaceandquietandacuppa , I've already apologised twice for my thoughtless comment.

I look forward to you berating everyone on the thread who has called me entitled, greedy, unreasonable, a nightmare, a Karen, etc.

@Ghosttofu99 , what's wrong with expecting good customer service?? If I bought a car and it broke down right away, I'd expect it to be repaired. If my Tesco delivery was wrong/late/didn't arrive, I'd expect Tesco to put it right.

Don't YOU expect good customer service?

I would speak to someone in person if you haven’t already.
yes I’d also be annoyed, holidays are a time for R&R and wouldn’t be impressed with being woken before I wanted to be

Stealth boast.

🙄

I actually hate the word Karen myself, I reserve using it for very special occasions. Such as this one.
And yes, it happened I woke up earlier on holidaus and have not demanded to speak to a manager expecting a case of wine over it.
I hope a DM article is coming, if not the hotel, Im sure they will pay a few pennies for the inconvenience.

Fair enough, if that's how you feel. I just find that type of thinking makes me feel worse and becomes a bit of a self fulfilling prophecy. Obviously it's not always possible but I tend to try it as it makes me feel better than leaning into the shitness of a situation - there tends to be some silver lining I can find in most things. In a waking up early situation it might be that I'd had time to read my book in bed with a tea and get into the day slowly, or do an exercise video or do a job and feel I've achieved something ahead of the day. Maybe it's toxic positivity, but it does help me! And particularly on a holiday where the sole aim is fun and enjoyment I try to do everything I can to get into that mindset because if I can't I'm the only person that is losing out.

PS Sorry to hear that, sounds like a bit of a rotten start to the day and hope things get better.

We were woken by a fire alarm in a lovely Irish hotel. We all had to traipse outside. They gave us a voucher for another night. We were almost glad of the inconvenience!

At 900 a night, yes i would expect a bottle of wine as an apology. At that price, i expect absolute perfection!

This thread is so huge and passionate! Classic MN.

I dont think it would even occur to me that I might be entitled to something. Mistakes happen and I'd probably just turn over and go back sleep.

You've spent alot of money for a luxurious night away where you have been rudely awoken accident or not!
Had you of accidently got your arrival date wrong would the hotel not greedily keep your deposit?!?! Come on people! You are paying for a service.

I can look for, and often find, the silver lining to many things but not lack of sleep. A life time of insomnia has taught me just how valuable sleep is, and how much it affects me when I don't get enough of it. I see where you're coming from though, just some things are just too bad for a silver lining.

And thanks, was a rotten start, just glad its the weekend tomorrow and I can get a lie in (hopefully!)

It’s hard to sleep at 5:21am, especially when being on mumsnet having a rant! Maybe some ambulance chasing claims company can help? ;-)

Grabby is a kind description.

@Allshallbewell2021 , I can see this filling up the 40 pages maximum allowed, without any consensus in sight..

I'll do the maths for everyone (well, everyone who needs it): 900 Swiss francs is about £790. (Any contribution I can make to calm this thread a bit..)

@PenguinLord - I actually hate the word Karen myself, I reserve using it for very special occasions. Such as this one.

That makes no sense at all. A bit like the rest of your posts.

And yes, it happened I woke up earlier on holidaus and have not demanded to speak to a manager expecting a case of wine over it.
I hope a DM article is coming, if not the hotel, Im sure they will pay a few pennies for the inconvenience.

You know I called you out on being a dick at the start of my thread when you were so rude?

My opinion hasn't changed.

What an appropriate user name!

It's bonkers, isn't it?