Posh hotel un-asked for alarm at 6 - compensation?!

[hellsBells246]

Staying in a v posh hotel. Think 900 Swiss francs per night...

Just got woken up by a bloody alarm. Picked up phone and got a recorded message saying we had asked for a 6am alarm. We hadn't!! It woke us both and now we can't get back to sleep.

Rang reception, who were puzzled about the alarm but not v apologetic.

AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! Or AIB greedy and mistakes happen?!

I'm also a habitual shit sleeper and know within 10 minutes if I'm going to properly get back to sleep again. 5-6am is that horrible time where you know it probably ain't happening

*Maybe- what I know for sure, I'd be lying there enjoying the luxury of this amazing Hotel room and planning what I would do for that amazing day in an amazing location.

Not moaning on MN. But maybe it's just me.

And I have never ever spent a holiday, never mind a night, in a Hotel at this ridiculous price. £850 is quite a price for most, and most would make the best of it.*

Excellent.

Maybe if you had paid £850 of your own pounds, you might feel like you had a right to certain expectations. Like being undisturbed.

Top 4-5*** Grand Hôtel Majestic Montreux is 400 for a superior double with lake view.

So 900.- wonder where?

Ah yes, 1 hour. So posted at 6.21. So not much of an attempt to go back to sleep and but jump on phone to have a good moan on MN, and then spend the rest of the day here. When in a VERY posh Hotel in a fabulous part of the world. Ah well.

Tbh I'm getting the impression you would be sat on MN @fungipie 😄

Fancy commenting on someone "not trying very hard" to get back to sleep???
Like you're privy to that.

This place is wild.

What a mad thread, but I am so happy the OP got an apology and some drinks. It's so far removed from 'compo culture,' which in my mind is seeking £££ when an accident has occurred, often one that could not really have been foreseen. The whole point of a high-end hotel is to provide a luxurious experience - it will have been all over their marketing in one way or another and so they absolutely should address it if it goes awry. And this weird idea that rich people don't complain or would never want 'compo' is also nuts. High-end places are always giving 'freebies' that are built into the price of course but presented in a way that hides that, even though patrons would obviously be able to afford to buy separately, but presumably, contrary to what many on here think, the wealthy, or at least some of them, do like being given something for nothing, or feeling that they are anyway.

I'm glad that you got free drinks. That sort of mistake isn't really acceptable in a luxury hotel, obviously mistakes happen, but they shouldn't just be shrugged off.

Of course. People on this site are hilarious in the way they talk about wealth and class, most of them absolutely have no clue. I stay at very nice hotels on a semi-regular basis, and what people on here insist on calling 'compensation culture' is just built into the service, as you say.

@MsLuxLisbon ,

There is a world of difference between wealth and class.

It is grace that distinguishes them. The classy don’t need or want the free drinks. They forgive an honest mistake and find that when they return to the hotel, they get greeted with genuine warmth and nothing is too much.

That's us told! 😂

It is grace that distinguishes them. The classy don’t need or want the free drinks. They forgive an honest mistake and find that when they return to the hotel, they get greeted with genuine warmth and nothing is too much.

Despite this episode of how to be classy. Luxury Hotels are dishing out freebies and sweeteners to make up for minor inconveniences every day of the year. It's how the world goes round.

Oh yes, pouring with rain and bored at hom. Not in a posh 850 quid luxury Hotel, surrounded by lake, the Alps and luxury shops and restaurants. ah -that might explain it ;)

I shall be in Switzerland and Italy by the lakes soon, and you won't see me on MN ;)

😂👌🏼

Hope it goes like a dream @fungipie Have a lovely time.

Grazie mille- I will

oh behave.

Snort

Who?

My God, some of the comments on both sides of this are batshit!

I mean of course an apology and a token gesture was in order, where I work is nowhere near that price but we'd do the same.
However I do think that some people must be perpetually disappointed if they're expecting 100% perfection, 100% of the time because when humans or technology are involved then it's just not going to happen.

Some people honestly just revel in it when a mistake gets made and they get to be a 'victim', I don't even think it's about 'compo culture' for many but more about getting a bit of attention and a superior feeling because someone is grovellingly apologetic towards them. And the way people behave over a small inconvenience, carrying on like it is a life changing and traumatic event is ridiculous, and there's even those who will accuse that's it's been done on purpose, to single them out.
Nothing is ever good enough for people like that and they're the type that would take any amount of compensation and then write an absolutely scathing review - neglecting to mention that they'd been compensated for whatever tragedy occured.

Not that @hellsBells246 comes across like that but the attitude has been evident from some on this thread.

Glad you got an apology and a few drinks OP, and hope you enjoy your holiday.

This site confuses me so much. On this thread, a lot of people are accusing the OP of being a princess and are bemoaning 'compensation culture'. On the thread about the old man throwing a strop about yoghurt, people are telling the OP that if she doesn't bend over backwards to 'be kind' to some rude old geezer then she is in the wrong job. Which is it? Either the customer is always right or they aren't.

Wow you must really be bored!

OP clearly says her children are in another room so this might be why she’s paying so much per night- 2 rooms

@fungipie - But I am totally confused. You posted this morning at 5.21 am! To say you were woken up by alarm at 6am?

Time difference? It's an hour ahead here. If your son works in Lausanne (where the fun people live), you should know that.

I really hope I don't come across like that, @Maverickess. Some of the posts on here have been really shocking.

I wonder if everyone telling me that I'm entitled would feel the same in my position, after saving for a holiday??

Yes, forgot. But still, 20 mins after said mistake call- straight on to MN. Seems bizarre to me. But maybe its just me ;)

However I do think that some people must be perpetually disappointed if they're expecting 100% perfection, 100% of the time because when humans or technology are involved then it's just not going to happen.

Who even thinks this?

Things go wrong. That's life 🤷‍♀️ So a decent hotel will say " hey we're sorry - have a drink, a dessert, a coffee....on us " Its as old as time.

It's not the end of the world and no one died but it's a simple acknowledgement of respect and the contract that exists between the seller and the customer.