Posh hotel un-asked for alarm at 6 - compensation?!

[hellsBells246]

Staying in a v posh hotel. Think 900 Swiss francs per night...

Just got woken up by a bloody alarm. Picked up phone and got a recorded message saying we had asked for a 6am alarm. We hadn't!! It woke us both and now we can't get back to sleep.

Rang reception, who were puzzled about the alarm but not v apologetic.

AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! Or AIB greedy and mistakes happen?!

I once got 6 bottles, 3 red, 3 white, from BT after they'd cocked my bill up several times.

YANBU. Definitely get compensation for this. i think it is massively unacceptable to be woken up at 6am - I would be livid..

I think a bottle of wine is getting away lightly.

I agree that a gesture would be appropriate, which would cost them far less than RRP anyway.

We were dining outside in Croatia once and witnessed a shooting. The restaurant gave us dessert for free, even though it wasn't their fault.

We went back a few days later and they went, "haha, no bang bang for you this time".

Part of the budget of an expensive hotel should be in smoothing over errors with goodwill gestures.

Trying to justify your Karen misogyny? Do better.

It’s reasonable to mention it if asked “how was your stay?” You have a right to not be woken up if you didn’t ask for an alarm. Yes, it’s a mistake, not a big one, but they’ve slipped up. You are entitled to have high expectations when you are paying that much. Expecting something specific like a bottle of wine seems a bit grasping but I would accept something if it was offered.

Are you being sarcastic?

If being woken up at 6am by accident makes you "livid", I'd dread to think how you'd react to a real problem.

No one deserves "compensation" for something so minor. Honestly, the entitlement is astounding.

Glad you got it sorted OP, enjoy the rest of your stay. Thanks for posting and highlighting the bitter posters who exist on this forum.

Can other posters not see that the OP updated at 09.41? Is it just me? Have I got a special magical MN account for really liking JK Rowling or something?

X-posted! Thank you, @ThePoshUns - it was all starting to feel a bit weird ...

I think they should apologise properly. Free breakfast now you are awake.

lol exactly @AutumnCrow , too busy frothing to read properly!

I’ve stayed at masses of hotels over the years and have never had this. I don’t blame you for being pissed off OP - I’d certainly be expecting a proper apology, if nothing else. And IMO a good hotel would throw in something else for goodwill - a couple of free drinks or something.

Ugh, this happens every time a poster reveals they have money to spend on luxuries. The envy gets the better of people.

the reason you pay a lot of money for a posh hotel is that you get to live in luxury for a few days. This includes long lie ins if you want them. Of course you should get an apology and some kind of compensation. Of course you should let someone know about the mistake in order to ensure it doesn’t happen again.

We work with Hotel re their Phone systems and if we got a report of this happening we would certainly investigate it and we would need to know why and how. The system needs to be working properly and it needs to be "prank proof". Alarms need to work properly, and that includes not ringing when they shouldnt. If they do, we have a problem.
So you are dead right to complain, it needs to be checked, and yes, our client would compensate any of our customers if that happened, mainly because customers need to be able to trust the phones and alarms are working as they should.
Its a lot more than, ah its a mistake move on.
Moving on without getting it sorted is not safe.

PenguinLord · Today 07:19 "They probably apologised but OP expected them growling on their knees"

That sounds quite terrifying tbh. 😲

When we stay in places with an alarm clock one of our first things to do is unset the alarm having been caught out too often by the last guest's early alarm!

Glad you got a resolution from a decision maker - perhaps at 6am there was not the ability to do that (although I think the sign of really good service is that everyone customer-facing has the autonomy to make a decision that works for the customer).

I tend to think: 'what is the outcome I want' so yes, it was absolutely right of the manager to ask you that question.

I think if they had been apologetic initially, rather than 'pfff', it would have gone some way to appeasing you.

I was woken up in a hotel in Amsterdam one morning by idiotic young French lads in the next room yelling out ''Suck and fuck''' repeatedly about 7am.

Clearly their first time away from home.

You shouldn’t have to ask for compensation, they should be falling over themselves. Their job is to proved a lovely night’s sleep and they buggered it up.

Vitriolic?

@hellsBells246 last year I tripped on an uneven tiled step in an Air BnB. I hit my head badly, was on the floor for a while and was really worried, felt dizzy and unsteady; we were in a remote area and I had to cut some activities on the holiday as my face was swollen and purple and I was the only driver, didn't feel like driving much!

I thought the owner would want to repair the step so contacted Air BnB and surprise surprise they weren't helpful. I posted on here to see if anyone else had experience of injuries at Air BnB's and got far worse than you've got here. I stupidly said it would have been nice to get an apology and a box of chocolates or flowers something, anything at all, and an acknowledgement that the step should have been repaired.

Apparently according to MN this was entirely my fault, without a shadow of a doubt. I should look where I was going, and the accusations of "greed" for mentioning chocolates etc were off the scale. And guess what, no one had any experience of complaining to Air BnB they could share, they just wanted to talk about how stupid I was to have tripped and how greedy I was to "expect chocolates". So really I think you got off lightly! There's something about it that triggers the frothing, I don't know what it is, be interested if anyone has any ideas (although come to think of it, that's the sort of question that started off the personal attacks on my previous thread!!)

You fully have my sympathy, @hellsBells246

The loss of two hours sleep is not nothing. Restaurants will give you a free bottle of wine for bringing a dish out cold, and that’s CHF90, not CHF900.

I’m surprised the sleep-deprived mothers of Mumsnet are not more on your side for this tbh.

Sleep = health, mental health, safety at work, driving, etc. You are on holiday for rest and replenishment!

😂

I’d assume the arsehole customer who stayed before you set it before they left. The hotel should have a system to wipe any requested after checkout

Are you in a Swiss hotel? I’m English and have lived in Switzerland for the last decade and I’d say unfortunately this is just totally typical of Swiss customer service. They will never apologise, no matter what they’ve done - it’s just a national psyche!