AI: Why are 'Chatbots' so very thick?

[CHEESEY13]

I now have to go through the online banking Log-On procedure twice in succession before I can access my account. I simply wondered why - so I (warily) asked the Chatbot, called 'Sandi', what was the reason.
'Sandi', fairly predictably, replied "I'm sorry, I do not understand the question" and asked me to try again using a different combination of words.
Long story cut short: 'Sandi' was still stumped by my query after 3 further attempts and I frustratedly typed "Sandi - you are, as usual, being thick."
'Sandi' promptly replied "you're welcome."
I sincerely hope government departments aren't relying on Chatbots like 'Sandi' too much......

Sounds like that was a standard chat bot not an ai bot? Or they've limited it's answers so it only answers certain key words. Was your query written really wordily?

The chatbots are just mindless drones 😂 hopefully, ai might improve things. Chatbots are mostly pointless.

If the Terminator films were made now, Arnie would say "Is there anything else I can help you with today?" as he looked down on the smithereened corpses of humans.

Did you mean to be so rude to poor Sandi?

I was once having a heated phone conversation with a family member in my kitchen, when Alexa popped up unrequested and said “rude!”.