I need to speak to BT about a landline issue and my home phone - I keep getting directed to text messaging where they only text land line and broadband and then basically leave it at that. There's no way of talking to a human to explain there's an issue with the actual phone handset. Please help as I've been without landline for weeks now, it's fully charged and a new BT provided handset so should be working but it's not and they need to replace it but I can't get speaking to a human to fix this, please help any secret numbers that actually get you through to someone?? The usual customer service number just hangs up on you and tells u to use the texting service 😣