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New Passport

22 replies

Ohlordylordlordy · 26/01/2024 11:50

I know everyone loves a good moan these days but I am genuinely impressed with passport office. Only sent old passport back on Monday after applying online for new one the same day .
Shiny new passport arrived today,that really is bloody good efficient service! 👏

OP posts:
DisruptiveCumin · 26/01/2024 12:09

That's great, Ohlordy! Tbh positive experience is often overlooked and its quite saddening.

DianaBarry5 · 27/01/2024 10:02

I ordered mine last Sunday online and it's being delivered today... 6 days!

ZenNudist · 27/01/2024 10:07

Ds2 renewal was back in a week. I applied with several months to spare just in case so now I've lost 4 months but can't complain.

doubleshotcappuccino · 27/01/2024 10:13

Us too ! Five stars for the passport office getting Dds back in super quick time - give yourselves a sticker over there

Daisyhoney · 27/01/2024 10:22

I did mine through the post office digital service and it arrived after 11 days - both services were brilliant and the texts and emails keeping me informed along the way was excellent customer service. Can't fault either 😊

Ohlordylordlordy · 27/01/2024 16:34

Am glad everyone has had a good experience with Passport Office.
Just nice to have something positive to read!

OP posts:
youveturnedupwelldone · 27/01/2024 16:46

I last renewed mine and my DD's when they were having all those problems after Covid. They were back within days too. Luck of the draw at that point I think though! I always use the PO service.

Generally it seems that if you're a straightforward case it goes through v quickly ie renewal with the old passport available.

KickboxingWanker · 27/01/2024 19:50

I used to work at the ppt office, it’s always really quiet in January. I always renew in Jan before the mad rush starts for summer hols.

SoYoung · 27/01/2024 20:16

Just updated mine and teen DS and they both came back so quickly, I was shocked but really happy, going away in May, another thing I can tick off the list.

Throwawayme · 27/01/2024 20:17

6 days for me too! I was so pleasantly surprised!

SaltyGod · 27/01/2024 20:21

Same here, it was ready for printing in 2 business days since getting the old passport and we received the new one new one in under a week of filling in the application. Really impressive turn around. The online forms are also so much easier than the paper ones.

Well done the passport office!

Oneearringlost · 27/01/2024 20:46

I took mine in last August to PO.
All done plus photo..sent off...regular updates on progress, new shiny passport 6 days later. Full Marks, Passport Office.

PuttingDownRoots · 27/01/2024 20:52

I once got mine back within a week, in the days of paper forms. From abroad through the ofgicial embassy system... it was actually only with the passport office for 24hrs!

jaychops · 28/01/2024 20:09

This is the post I needed to read today! I applied for my son's renewal 2 days ago. In 2022 it took 6 MONTHS to get my daughter's back. Had to get our local MP involved and we almost missed a very special holiday. I had traumatic flashbacks logging back into the website!

gemma19846 · 28/01/2024 20:50

I agree my new ones came really quickly. Its not just the passport office though its also Royal Mail who have the contract to deliver the passports :)

MystyLuna · 28/01/2024 21:00

We renewed ours at the post office on a Friday.
They arrived the following Thursday

Comedycook · 28/01/2024 21:01

Agree. They are amazingly efficient. Something that works in the UK...it's an absolute miracle!

seasaltbarbie · 29/01/2024 11:53

same here, we ordered one for my husband on friday and it came on Monday last week. I ordered my son’s first passport and it came less than a week later. I was well impressed too 😆

LadyChilli · 29/01/2024 20:52

I renewed mine a couple of months ago and was blown away by how quick and efficient it was. Even being able to use a code from the photo machine for my electronic application.

Clearinguptheclutter · 29/01/2024 20:54

My ds’s came in 9 days earlier this month
one of the few things in the UK that seem to be working well (for now).

toomuchleopardprintforanintrovert · 30/01/2024 12:10

Just got my DD's first ever passport and it took a week including having to send off her birth certificate 👍👍

Tinajen · 02/02/2024 17:05

Took mine into the PO on Mon to use their service but as of today, when I track it online, it’s still saying that the passport is waiting to be received by the passport office! Has anyone else had this?

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