I’m so pissed off and angry with myself I can’t sleep or stop thinking about it.
Total first world problems.
Hit a pot hole yesterday morning, do a google for local mobile tyre replacement company. One comes up and I ring them and I ask if they are local to nearest town and they say yes.
They say it will be 60-90 minutes and it’s 198£. Which I don’t have but I’m stuck and need to get to work.
I pay. They say they will call me back.
30 or so minutes later, no call so I call and they say fitter hasn’t accepted job.
237 then gets removed from my account.
I call them back and say why 237, and she says they added vat, and that they told me this at the time of quoting but they didn’t.
its now an hour and a half later and still no call or updated eta.
I call to cancel and she says I can’t. There will be a 98 plus vat cancellation fee. The fitter hasn’t left yet. But the company owner says he’s left and is 20 mins away. An hour passes. I call back. He’s 10 minutes away an apparently.
Fitter arrives 5 hours after initial call and another 30 mins after I was told it would be 10 minutes. He has come 50 miles and only accepted the job at 12pm, 3 hours after my initial call. He tells me the company just ring around to get the cheapest possible quote and send them to job. The initial 60 min estimate is just bullshit.
I’ve since read reviews of the company (I know, I know, I wish I’d checked!!) and all the reviews say the same as me, no mention of vat, hours later, not letting people cancel.
I’m so pissed off with myself and can’t afford this money. Happy of course to pay for a reasonable and transparent service but I feel ripped off.
just had to get it out. I don’t know how I can fight this, or if I can. Just feels unjust.