Lidl App and new phone?

[girlfriend44]

Tried to phone Lidl Customer Service and it's all automated. Nobody to speak to and the Chatbot can't answer my question, nor can the FAQ.
If anyone can help I'd love to know?
Bought a new phone tried to log into the Lidl App but can't. It's treating me as a new sign up. Create Account.

I've got one and all.my points are on there. Surely I dont have to start again as a new Customer?
Have they been lost just because I changed phone? No option to log on. Just sign up.
Another reason it would be good to talk to a human their end instead of messages?

Have you tried the obvious I forgot my password options with your email or old phone number?

Lidls chat, if you ask the chat bot questions it can't answer you will get directed to call the customer support, I did recently when a voucher didn't show

No it ended the Call when it couldn't help me.

Have you changed your number with the new phone? I think when I signed up I had to use my phone number to verify.

Thanks for trying to help. I've sorted it now.