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Original poster

Can't find photos backed up from WhatsApp!

10 replies

purpleme12 · 21/01/2024 14:15

This is android phone Motorola.
I am really really worried.
I have got it set to back up WhatsApp media
But there's nothing showing up from WhatsApp when I check on Google photos!!
I have got the Google photos app on my phone, it's showing on my phone but when I check on the internet to check I can access them, there's nothing!!
I am really worried
Can anyone help

OP posts:
Original poster
purpleme12 · 21/01/2024 14:19

I am very worried because I need to keep these photos

OP posts:
sockmuncher · 21/01/2024 16:36

So the photos from WhatsApp are showing on Google photos on your phone? But not your computer?

Original poster
purpleme12 · 22/01/2024 21:39

Well just showing on the Google photos app.
When I go into the Google photos, type it into the internet (which is where the things are supposed to be stored isn't it?) It's just the photos I've taken on my camera.

There's no WhatsApp things and no library with a WhatsApp folder.

Please help!

OP posts:
Original poster
purpleme12 · 22/01/2024 22:01

If my phone broke I need to be able to have the pictures and videos and I don't understand as it says they're backed up!

OP posts:
newnamethanks · 22/01/2024 22:05

Hi Boris, call that American blonde who gave you all those IT sessions. OP don't fret, if they're on Google they're not lost, someone will be along to tell you more.

Original poster
purpleme12 · 22/01/2024 22:11

I don't know what that post is about

OP posts:
AmadeustheAlpaca · 22/01/2024 22:28

I have an Android phone.
Connect your phone to your computer and open up phone storage in your computer files. Go into DCIM file in your phone storage which should show the photos on your camera roll.
Then look at the Pictures file on your phone storage, hopefully there should be a WhatsApp file in Pictures with your photos there. Copy them onto your computer then upload them to Google manually.
Sorry if this sounds incomprehensible, but you might have to manually upload photos to Google even although you've set it to automatically upload. I upload photos to the Amazon photos app and it won't automatically upload WhatsApp photos.
Good luck.

newnamethanks · 22/01/2024 22:44

First IT solution for everything. Before doing anything more complicated. Switch off your phone and PC. Switch them on again. Have another look, that might do it.

Original poster
purpleme12 · 22/01/2024 22:46

Your posts seem to be aiming to be deliberately unhelpful. please don't post

OP posts:
Original poster
purpleme12 · 22/01/2024 22:48

AmadeustheAlpaca · 22/01/2024 22:28

I have an Android phone.
Connect your phone to your computer and open up phone storage in your computer files. Go into DCIM file in your phone storage which should show the photos on your camera roll.
Then look at the Pictures file on your phone storage, hopefully there should be a WhatsApp file in Pictures with your photos there. Copy them onto your computer then upload them to Google manually.
Sorry if this sounds incomprehensible, but you might have to manually upload photos to Google even although you've set it to automatically upload. I upload photos to the Amazon photos app and it won't automatically upload WhatsApp photos.
Good luck.

thank you i will have to have a look into this another time/tomorrow and see if this works
fingers crossed

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