How can I speak to a human at evri?

[Helpmeiiam]

I posted a parcel on 16th November and the tracking shows it's been stolen when I look on evri.
I'm going round in circles trying to speak to someone but now when I put in my tracking numbers is says it's not valid (it's definitely correct) and it just cuts me off on both the phone and chat service.

I'm sooooo frustrated

Following with interest as I’m in the same boat. Missing parcel, but when I try to track it says the postcode isn’t valid. Just can’t get anyone there to help!

You can't. It's impossible.

It’s so frustrating. I feel for you OP. This stuff brings a red mist over me. It’s impossible to speak to someone.

Wait until someone gets a parcel delivered and ambush the delivery person. You'll need to be fit as they'll possibly just throw the parcel into the garden and photograph it.

I'm so frustrated, how is it this hard to get through to someone. I've lost over £50 and can't even tell anyone at evri!

You can’t. I was driven at by an aggressive driver this week, and have given them 24hrs to get in touch by phone or I will ring the police. I will be ringing the police. They are an incompetent shower of ….

You can't, & I speak as a business customer. However you can request a call/email back & I do find they respond quite quickly

@Helga55 How do you request a callback? I haven't found that option

[email protected]

This gets a fast response.

You are welcome 😊