I bought a brushed cotton duvet cover and pillowcases plus bottom sheet from Morrisons a week before Christmas but I didn't keep the receipt. It's gone horribly bobbly and made a terrible mess with fluff all over the place in the bedroom and washing machine. I wrote to them using the online contact form and got the below response.
What would you do now? The company Sleep well Textile has no contact details. It's on Companies House but that's all and I don't think I'll get anywhere. Also the response is weird. My name is not Christian and I just don't get it. What would you do?
Good morning, Christian.
Thanks for contacting Morrisons. Hope you are doing well.
I am sorry for the delay response. I understand your concern regarding the issue you have faced with Robin duvet set that you have purchased is not of good quality. I apologise for the inconvenience cased to you.
I would like to inform you that the product is not of morrisons brand, I would request you to please contact with the SLEEPWELL TEXTILE LIMITED for return or refund for the faulty product.
If you have any other concern/query, please feel free to contact us.
Morrisons Customer Service.
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*identifying detail removed by MNHQ