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Can i return shoes i bought from a discount store to a regular store?

13 replies

dinomirror · 02/01/2024 08:50

I bought a pair of shoes from Cheshire oaks Skechers which is a discount store and want to return them. Can i do this at a normal store

OP posts:
PickledPurplePickle · 02/01/2024 08:54

Are they faulty? If not, you might not be able to return them anywhere

LadyWhineglass · 02/01/2024 08:54

You could try.

Feliciacat · 02/01/2024 09:00

I know that with M and S Outlet, you can only return outlet to outlet or main chain to main chain. This did seem to apply even if it was faulty. It’s to do with the fact that outlet stuff isn’t stocked in main chain and vice versa. So maybe to do with the convenience of the company but it is the policy.

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FredaFox · 02/01/2024 09:02

I think outlets have to be returned to outlets for most companies

newoldfluff · 02/01/2024 09:04

Unlikely

dinomirror · 02/01/2024 09:06

PickledPurplePickle · 02/01/2024 08:54

Are they faulty? If not, you might not be able to return them anywhere

They aren't faulty

OP posts:
hedgehoglurker · 02/01/2024 09:07

Is there a return policy on the receipt? Agree with others that it is unlikely and would need to be another Outlet store.

dinomirror · 02/01/2024 09:07

Thanks for the responses. I guess this means another trip!

OP posts:
SinnerBoy · 02/01/2024 09:20

If you've worn them, they are almost certainly not going to exchange them, or give you a refund.

Cyclistmumgrandma · 02/01/2024 09:22

If not faulty, consumer law states that they do not have to refund you at all. Might be worth a phone call before you make the trip.

HunterHearstHelmsley · 02/01/2024 09:27

I'm pretty sure Skechers Outlet don't do returns unless faulty. That was the case a few years ago, at least.

DinosaurMunch · 13/09/2024 22:02

@dinomirror how did you get on? I also have a pair bought from Cheshire Oaks that I want to return to a high street branch....

DinosaurMunch · 14/09/2024 20:56

Just to update in case it helps anyone else. Yes you can return them to any Skechers store - did today and very straightforward

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