Fucking O2. Anyone know of a different email address to complain via?

[NorthernGirlie]

I got a new phone with O2 back in August. It came with an offer for "free" ear buds (nothing in life is free, I'm obviously paying for them as part of my contract but they're meant to be really decent...)

I've not had them - can't get them for love not money. I've phoned, mesaaged via their socials, emailed the complaint email

All useless. The complaint email bounces an automated response that they'll reply within 7 days. I've emailed 3 times since the start of November and still haven't had a response

Is there a magic email I can use?

Oh - and if you're thinking of taking a contract out with them don't, they're shit

Bumping 🤩

What are the terms of the offer?

DH got a Fitbit bit we had to send off to register the phone and his eligibility and then 3 months later we applied online when an online portal opened. I set a reminder in my calendar and saved the receipts for the inevitable requests - which came! Fitbit arrived another 2 months later.

They make it hard, but if you play the game you'll get it.

I made a complaint in the summer but didn’t get far. So I went onto linkedin and copied in some customer service managers and directors etc. my complaint was handled promptly.

@sh0rtbread that's actual genius! I've not got an account on LinkedIn but I'll look and see if I can find them without one!

I can’t help but o2 are the worst! Can’t even get a signal in our nearest city and there’s no chance at home (rural). DH tried to complain and their suggestion was that it was a problem with our phones… all 3 of them and my work phone (and everyone else’s work phones in the office), oh and our friends phones but not o2 oh no…

Go the LinkedIn route and copy directors and CEO the complaint gets resolved really quickly then.