Hi all,
Wanted to come on here to vent and tell you about what happened with my car. It's a wild story so buckle up.
Last year mid October we received our motability car after waiting a year, it's a gorgeous Toyota RAV4. Mid November I was involved in an accident (not my fault) A Range Rover swerved into my lane from the left on a roundabout and me in my panic steered to the right into the roundabout, into a pole. I still blame myself for my reaction but I honestly don't even remember how it all happened. Luckily another car had dash cam footage.
When I saw the car afterward I was 90% sure it was a write off. Motability kept it for a month at the car impound to try and find a garage to deal with it. Every garage declined apart from 1, and it was finally sent to them in January this year for repairs. I couldn't believe it was repairable.
The garage let us know that because it was a brand new car, it would be hard to get parts and the estimated date the car would be finished is end of March/early April. I thought great! That's not that bad.
The estimated date kept getting pushed back and the garage was no longer answering any emails or phone calls from myself. I was checking their google reviews religiously and seemed like they never answer the phone to anyone. They did answer once to tell me that they are very busy so the car will be worked on and they'd let us know by text message when it'll be finished.
I got a text message in August to say that it finished, I went to get the car and upon arrival I discovered it wasn't fully finished. The garage told me that they never updated the system to say it finished, and that it'll probably finish late September, they were just waiting for one more part.
I gave them some time until early October because when I saw the car, it looked great! I also knew they have never finished on time so I thought let me wait until they send me a message, as they don't reply to their phone and the garage is quite far from me so I don't want to make unnecessary trips.
Early October I google the garage just to see, I was shocked to discover that it was "permanently closed" I was panicking and called motability who told me that they no longer are working with this garage and my car will be taken elsewhere to finish the repairs.
I got a call this morning from RSA motability and what they told me shook me. I wasn't expecting this but I'm not very surprised.. Turns out all the cars in the garage are a write off, including mine. They've been keeping motability cars and agreeing to repair any, even written off looking ones because RSA pay them monthly for any motability car they're repairing on site!!! This has now become a criminal case and I'm so much money out of pocket.
Me being a Capricorn I went on an FBI mission to find the owner of the garage. Found him on social media, he's been living in dubai for the past few months. LOL!!!
What an eventful Monday morning. I hope your year has gone better than mine!