Help - Boots Advantage card points

[Mummy2Sienna]

Please help me - I think I’m being a dolt! Im trying to pay for something on boots with my points, but when I checkout - on the website and the app - there’s no option to pay with points, even though I’ve shown the price in points on the previous page. What am I missing?! (Attached pic of checkout page with payment options)

Have you got enough points to cover the cost of what you’re buying? I just looked on my app and where it says payment, in line with that it says pay with points then lists pay with card etc below it

Do you have enough to cover your order?

Can you click on the little advantage card symbol where all the payment options are shown under the ‘apple pay’

Hi, yeah I’ve got more than enough to cover it. I just can’t see an option to use my points. So frustrating!

You need to have enough points to cover the cost of the whole order, it won't allow you to part pay in points, remainder on card.

the pay with point option is further up the page where to total cost or order is listed, its in very small print.

Check the toggle to preview the cost in points, then check out and see if that works.

@Coconutter24 does your screen look different from the screenshot I posted? I’ve tried to click the little advantage card icon but nothing happens

Thanks @Passthecoffee ive done that and have more than enough points

Are you definitely logged in? I find Boots can be super clunky and regularly logs me out mid shop 🙄

Yes mines different. I think I’ve uploaded a pic of it. I’ve never done that before so hopefully it works haha

I have a pay with points option above the payment methods as well. The boots app can be quite glitchy and slow - if possible, log into the boots website from your browser and see if anything is different.

They have some exclusions on what you can buy with points.

There is a bit where it says transfer to points cost/amount in points or something like that a bit before

Thanks @Passthecoffee and @Coconutter24 , I just don’t have that option, I feel victimized by boots! Had a look at their faqs and I’ve done everything right, and have been able to use points previously, so I think it’s a glitch. Trying to contact them to see how to fix it but so annoyed!

Have you tried buying on the website instead of the app? The app was playing up for me couple of weeks ago I had some things in basket on app and it wouldn’t let me buy anything so had to do it on website

Are you signed in?

Yep signed in and tried both website and app, which makes me think there’s something wrong with my account but I can’t think what - my card is linked and has enough points. I guess I’ll have to ring them tomorrow

I agree the Boots shopping app is one of the worst I've come across 😫
The layout is confusing and I've also been logged out mid shop. It does retain the basket contents though.
I've not used the app to pay with points so I'm watching with interest 😊

I find it annoying that you cant pay in part with money. Still wondering what to do with my points.

Does your app need updating, OP? If you go into the AppStore, type in Boots, it will have an update button to press if necessary (apologies if you already know this!).

Finally resolved this by phoning them - apparently I’d reported my card lost (can’t actually remember doing it!) so they wouldn’t let me use it - there was no indication that this was the case on the website or app though!