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Anyone know how to contact Google regarding hacked email account?

6 replies

blettedmedlar · 05/12/2023 20:50

My daughter lost her phone at the weekend, and although it was reported as soon as she realised, it appears that someone has somehow accessed it, tried to access bank accounts, and have changed her email password and the recovery email. She has reported the bank accounts, and has to take photo id to her main account, but she is at a loss as to what to do regarding her email account. She has a gmail account and there seems to be no way to contact them at all. Does anyone know of any way of doing so? She is at her wits end!

OP posts:
HarrietSchulenberg · 05/12/2023 21:10

Has she tried the account recovery advice?

blettedmedlar · 05/12/2023 21:20

@HarrietSchulenberg That won't work because whoever has hacked her main email has also hacked the recovery account!

OP posts:
watchingtheworldwithwoe · 05/12/2023 21:42

This happened to me a fair few years ago. The person changed the recovery email to their email so there was nothing I could do and I never got my email address back :(

HarrietSchulenberg · 05/12/2023 21:43

Is the recovery account also gmail? Is there any hope of getting back into that one first?

HarrietSchulenberg · 05/12/2023 21:48

Is this article any use?
gmailaccountrecovery.blogspot.com/2012/01/gmail-account-recovery-and-security.html?m=1

HoHoHoliday · 05/12/2023 22:08

Argh! How frustrating.
Have you/she tried support.google.com?

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