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Kodak Cherish baby monitors no longer supported 🤬

1 reply

jimmiedodger · 28/11/2023 21:26

Anyone got a Kodak baby monitor? Apparently Kodak withdrew the Smart Home app without warning, causing major issues with the baby monitors. They do not intend to provide any support to people who own these.

Does anyone know if this is actually legal? They sold a product which only functions properly with app support and then withdrew the app? They have been selling them recently!

The camera communicates directly to the parent unit, and this still works to some extent, but it attempts to connect to the (now non-existent) server every five minutes, causing the connection to drop and a loud click in the baby's room, which causes disrupted sleep. There are also features that you can only change through the app, such as turning on/off night mode, so we are stuck in day mode forever now. And we can no longer use the monitor with a new router as you need the app to connect, so we are stuck with our existing router and can't use the monitor at anyone else's house either. And if we accidentally press the reset button on the camera we will never be able to connect to it again!

I did see @Relfm started a thread on this yesterday, but it's in the Baby Monitors topic and I'm not sure many people hang out there. Hoping to find more annoyed people here!

So is it actually legal to sell a £200 product which requires an app to fully function, and then withdraw the app a short time later?

PollyMumsnet · 29/11/2023 10:35

Hi @jimmiedodger thanks so much for the heads up - we've looked into this and although Kodak say the monitor should still work 'seamlessly' it sounds like that's not the case. We've removed the monitor from our best baby monitors round-up and added a disclaimer to the review.

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