How do I put a complain against an airline?

[AirlineIssues]

I went away at the end of the summer. I was flying And the airline broke my electric wheelchair.
Cue for a crap hols ….

I was told to give them some information incl cost of the repair etc… it took me about 1.5 month after coming back (I needed to send the EW away etc…).
When I tried to upload the information, it came out that the airline had closed the claim. There was NO TIME LIMIT on when I needed to send the information back. Nor did they tell me about closing the claim either

Since then, I’m going on in a loop trying to have someone looking at what’s going on but I’m basically passed own from pillar to post with no answers.

So what’s the next step to involve someone outside the airline so it can be sorted out? Who could help?

In your shoes I'd go straight to a money section of a newspaper and email them your story asking them to get involved on your behalf. Something like Money Mail in the Daily Mail or one of those papers.

Alternatively, you could go to the Civil Aviation Authority.

Thank you.

Im trying again to contact them but I apparently need to be patient…. No time frame, the c,aim number isn’t even recognised by the system!

Using what was Twitter might get your complaints noticed.

Tried that @Yogagrandmum .
I was send back to Facebook messenger. People are as helpful as they can but customer care simply refuses to speak to any customer….