An item arrived broken so I let them know. They've asked me to fill in a form with inpost but they set me a Polish link and asked if it was posted from Germany??!
It was all within England.
I asked for an English link and they just keep sending the same message asking for photos of the damage etc...
I tried to find the inpost claim form but it's saying the tracking number isn't valid.
What usually happens in these situations? I've asked them a few questions but I think it's just a bot sending me messages as 'Sarah' isn't listening at all!