Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Instagram account disappeared

4 replies

Sunriseatsix · 24/10/2023 08:15

My Instagram account appears to have been hacked.

I received an email saying a request to change my password has been received. There is a link provided, if you haven't requested it. I click on that and attempt to log in as usual, but it then says no account found with my email address or mobile number.

I have followed all the steps detailed on this page,and yesterday I got it working. Now this morning it has gone again.
https://help.instagram.com/149494825257596/if-you-think-that-your-instagram-account-has-been-hacked/?helpref=platformswitcher&cmss_platform=iphone-app

How do I find real help? Going round and round here!

OP posts:
ShirleyPhallus · 24/10/2023 08:17

You clicked on the link within the email saying reset your password?

thatll be the scam. Go direct to IG and change your password now?

Sunshineandrainbow · 24/10/2023 08:21

I have lost two accounts this way.
Even got a request to send a photo of myself holding a sign with my username on.
I was unable to get hold of anyone to help and it was never recovered.

Sunriseatsix · 24/10/2023 10:10

I've had to do all of those things, including a selfie video, and yesterday it was reinstated, but now it's gone again.

I don't want to lose this account! Such a ball ache!

OP posts:
Mumofboys1526 · 05/05/2024 08:43

Hi, this has happened to me. How did you contact Instagram and did you get your account back?

New posts on this thread. Refresh page