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Original poster

I'm sick of e-on next . It's stressing me out so much

14 replies

1year23 · 14/10/2023 14:01

E -on next have been sending me letters warnings of me not paying my june bill threats of added fees etc . I paid my june bill in june . I have sent several complaints. They acknowledge me say things like we can see your bill is upto date or in credit . But they still kept sending me letters.

They have now charged me 20.00 debt collection fee when I have no debt with them . I know 20.00 is not much but it is to me. And I don't owe it either. As I have said I have sent complaints but they do nothing .

I have a smart meter and I'm scared they will click a button and put me on a pay as you user. Then it will cost me more .

What can I do?

OP posts:
OrangeSmartiesTasteDifferent · 14/10/2023 14:04

Energy ombudsman, helped me with E on next after 6 months of getting no where with them directly! Xx

Original poster
1year23 · 14/10/2023 14:10

OrangeSmartiesTasteDifferent · 14/10/2023 14:04

Energy ombudsman, helped me with E on next after 6 months of getting no where with them directly! Xx

Thank you . Is it easy to do or complicated ?

OP posts:
OrangeSmartiesTasteDifferent · 14/10/2023 14:29

It was pretty easy all online, you explain the problem and add your evidence so keep screen shots of emails, call logs and letters then you'll get someone assigned to your case who will call you and talk you through the process. If you need help feel free to PM me xx

https://www.energyombudsman.org/raise-dispute/e-on-next-residential

E.ON Next Residential

Energy Ombudsman | E.ON Next Residential

If you have an unresolved dispute about an energy product or service we may be able to help. Information for Igloo Energy, ENSTROGA, Symbio Energy, Hub Energy and Npower  SoLR customers who have transferred to E.ON Next is available below.

https://www.energyombudsman.org/raise-dispute/e-on-next-residential

Original poster
1year23 · 14/10/2023 15:03

OrangeSmartiesTasteDifferent · 14/10/2023 14:29

It was pretty easy all online, you explain the problem and add your evidence so keep screen shots of emails, call logs and letters then you'll get someone assigned to your case who will call you and talk you through the process. If you need help feel free to PM me xx

https://www.energyombudsman.org/raise-dispute/e-on-next-residential

Thank you so much .

OP posts:
OrangeSmartiesTasteDifferent · 14/10/2023 15:06

No problem 😊 x

Taylorscat · 14/10/2023 15:19

OrangeSmartiesTasteDifferent · 14/10/2023 14:04

Energy ombudsman, helped me with E on next after 6 months of getting no where with them directly! Xx

I also went to the ombudsman over eon next and won. They are the worst company

Taylorscat · 14/10/2023 15:21

I also found it easy. Bunch of fuckers (eon next)

OrangeSmartiesTasteDifferent · 14/10/2023 15:26

Completely agree, I won too 😆 x

JimnJoyce · 14/10/2023 15:35

Also went to the Energy Ombudsman about Eon Next they were very helpful

JulianFawcettMP · 14/10/2023 15:37

I'm another who successfully went to the ombudsman with e.on next. They are an awful company.

TheBirdintheCave · 14/10/2023 15:58

Another person who currently has an Eon Next case with the energy ombudsman. It took them 1.5 years to fix my broken smart meter and now they refuse to compensate me. Should be an easy win as I kept all correspondence.

Dontcallmescarface · 14/10/2023 16:01

Eon-next are idiots.
I've recently had to change my old PAYG meter for a smart one. I needed a new battery in the old one which I asked about in February....and May.....and July...and September by which time the answer was "don't have any old style meters so you'll have to have a smart one"...couldn't have told me that 6 months ago..wonder why. The new one was installed and then the "fun" began. They didn't change it to PAYG for 2 weeks and then "forgot" to transfer the £409 that was on the old meter and they are now telling me I owe THEM £15 for the amount used between having my meter and them finally transferring everything across. I rang yesterday, told them that if the credit was not transferred by midnight tonight then I would be raising a formal complaint to the Ombudsman. Cue lots of meaningless apologies, a few "ummm errrs" and the £££ miraculously appeared on my meter 3 hours ago.

Apologies for the rant but dealing with them has been like swimming in treacle.

Taylorscat · 14/10/2023 17:55

This is one thread I’d like the Mail to pick up on ! Eon next also have really good trust pilot reviews and they simply must be fake - every single person I have dealt with there has been useless at best and they have lied outright over and over again. Appalling they’re allowed to keep trading .

Original poster
1year23 · 14/10/2023 19:36

Taylorscat · 14/10/2023 17:55

This is one thread I’d like the Mail to pick up on ! Eon next also have really good trust pilot reviews and they simply must be fake - every single person I have dealt with there has been useless at best and they have lied outright over and over again. Appalling they’re allowed to keep trading .

Edited

I hope they don't pick it up . I have a sensitive thread under this name 😬

OP posts:
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