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Original poster

Vinted: buyer says I've sent them something else, but I haven't!

10 replies

evtheria · 12/10/2023 20:31

Hoping someone can help me with this one, other online forums aren't looking very hopeful.

I am recently new to selling on Vinted but have about 10 reviews at 5*, mostly from selling, so I don't think I look like a scammer. Buyer has less reviews than me but all positive too.

Buyer has bought some small items off me, which I sent. Today parcel was marked as received. Now buyer has contacted me saying I have sent them something else - a totally random item that I don't even own. But that's besides the point as I know what I sent, it wasn't hard to mix up. What's going on here? What do I do? I will contact Vinted, but do I contact the courier too, or do they do that? Am I just going to have to lose the money? I'm quite mad if the items haven't arrived as I'd rather keep them than lose them, tbh!

OP posts:
Youcancallmeirrelevant · 12/10/2023 20:33

Did you use inpost? Its a common problem!

BerriesNutsConkers · 12/10/2023 20:34

Have they sent you photos of the packaging?

Original poster
evtheria · 12/10/2023 20:36

BerriesNutsConkers · 12/10/2023 20:34

Have they sent you photos of the packaging?

No, they have sent me a photo of the 'received wrong item'. I have asked for details of what it arrived in, but will ask for a photo as well.

OP posts:
deathb4decaf · 12/10/2023 20:37

I had this exact issue recently, was it sent with inpost? There seems to be a lot of mix ups with that at the moment - I think that's what happened with mine. I contacted vinted and it took a while for them to investigate but the buyer was refunded and I was fully compensated in the end!

Original poster
evtheria · 12/10/2023 20:40

It was with Evri Home
delivery....

OP posts:
Original poster
evtheria · 12/10/2023 20:50

OKAY scratch that: buyer has just messaged saying they've just now received the REAL items!

Thanks for all your help, I know it was a small transaction and I was getting in a tizzy over it. Paranoid about future sales, though...

OP posts:
Original poster
evtheria · 12/10/2023 20:52

PS No, I'm not sure how parcel was marked as delivered this morning yet only now received... Odd.

OP posts:
Ilikeyourdecor · 12/10/2023 21:05

I've had odd messages from Evri before - like receiving a message that an item was returned by the recipient when I'd only sent it 12 hours before, so this was impossible. They have fortunately always shown up....

Original poster
evtheria · 12/10/2023 21:06

Ilikeyourdecor · 12/10/2023 21:05

I've had odd messages from Evri before - like receiving a message that an item was returned by the recipient when I'd only sent it 12 hours before, so this was impossible. They have fortunately always shown up....

I guess there is basically no way of sending something reliably, unlike eBay where you can specific you're going to use Signed For etc.

I'll definitely stick to low cost items, I was considering selling some 'nicer' stuff on Vinted but am now wary.

OP posts:
aggiemay24 · 22/06/2024 10:02

I've just found this thread because I am currently experiencing this.

I sent a pair of Dune shoes and matching bag (so not cheap) sold for £10 on Vinted. I packaged everything well in tissue paper and put inside a big shoebox and well wrapped in an M&S parcel bag.

Stuck label on myself and sent via Evri in my local Co-op.

Buyer has contacted me to say she received a pair of jeans from ASOS. She's sent a photo and it's the packaging I used (not the shoe box) in the photo with the jeans. She says the bag was sealed closed.

She wants a refund.

I feel I am being scammed. I firmly believe she has received the bag and shoes because I know what I sent and she has the parcel bag. I'm furious.

I've messaged Vinted but heard nothing. The buyer has started a claim on there and I've been presented with two options automatically buy the app: ask buyer to return item (jeans) for a refund. Or refund without being returned the item.

I don't want a pair of jeans in exchange for an expensive bag/shoes set. I'm so upset because I could've donated the items to charity shop instead.

Any ideas?

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