Insurance auto renewed without writing to us

[CurryandSnuggle]

DH has breakdown cover which just auto-renewed but he can’t find any emails and didn’t get any letters saying it was up for renewal, can we dispute this and claim the money back?

He’s tried to log on to read the policy but it says they can’t find his account despite sending him a code to his email address.

He’s going to phone up tomorrow to complain. Just wondered what his rights are

How far into the policy are you? My car insurance did this this year and I noticed within a few days. I contacted them and they cancelled it.

My breakdown did this too, I didn't realise so had two policies with them for same car at same time. They refunded straight away when I did notice, but did think it was poor!

My breakdown did this but when setting up the policy, it was a little tick box to say I consented to it auto renewing so is it a possibility he clicked it without realising? I am with Green Flag.