Techical wifi / mobile question

[Failingatthemoment]

( waiting for promised 9.15 o2 callback)

Unable to make calls on my mobile unless wufi switched off. Anyone ideas? TIA

Bump

Do you have wifi calling enabled?

I'd switch that off first. On Android it is under settings - connections. I've no clue on iPhones, sorry.

Settings - mobile data - WiFi callling on iPhone

Thanks. It was already switched on. ( Android)

Switch it off. It might be that you have enough of a wifi signal for your phone to pick up that wifi is available but not enough signal strength to actually use it to place a call.

In practice, your phone should auto-switch back it's normal network when it can't use Wi-Fi calling, so you need to bring this up to O2, assuming you purchased your handset through them.

i got my handset from Amazon- i've nit usually had a problem