I do the majority of my shopping online and usually I don't experience any issues. Sometimes an item might be out of stock and the website didn't show it but usually I get a call to notify me if there's any issue. No big deal. Very rarely do I experience issues. Except sometimes with delivery and courier but that's a different thing.
I made an online order the week before last. It was to a pharmacy. I ordered a box of plasters, but what I got in the parcel was a piece of gauze instead. That's not what I ordered.
I emailed them to notify them and asked them how will it be rectified and then I forgot about it. A few days pass and there was no reply. I emailed again and asked for a refund of the item was wasn't delivered correctly to me but I didn't get a reply or a response.
What am I supposed to do with this?
Do I contact the bank for a chargeback of the item?