Airbnb gripe WWYD

[Sadilicious]

We are in Valencia staying at an Airbnb. I have a cold so am staying home today. Out huge telly won’t connect to the internet- I have tried the password 8 times now, turned the router and tv off and on again 3 times and still nothing.
i have been talking to the owners via the app and they don’t seem to be able to help :

‘, I don't know how to help you. It is connected to internet with its mobile phone. Internet works. TV works. I am not a Samsung technician Surely from the Samsung.com website it can help you much better than me or anyone because they are the makers. ‘

not much help. The Samsung website doesn’t help sadly. No idea why they don’t have an information pack with step by step instructions!

what can I do?

Arrrgh that's the worst. No advice unfortunately but it's so irritating when that happens. TVs in airbnbs always seem to have some issue and need elaborate instructions. I assume you've gone into the TV settings and tried to connect there?

Does the wifi work on your phone?

Try hot spotting yourself from your phone and see if that works?

Then you’ll know if it’s the tv that’s a problem or the router

Google the make and model of the tv and the issue, there will be a manual you can download and see how to reconnect it

I think quite often now you get a little leaflet and a weblink to the user manual as a PDF, rather than there being something the owner can leave.

Sadly I don’t speak any Spanish at all so it’s all a bit touch and go. There are 3 remote controls too so no idea which is meant to do what!
The wifi works on our phones - so will try the hot spotting.
thanks for your help and support!

First step is to Google how to change the language on the tv then, it should be easy!

I’ve stayed at other places where they give you screenshots showing how to connect step by step.

Fancy a trip to Valencia @ShirleyPhallus ?
i did try to do that but nothing in the settings. Will google once my lemsip has kicked in!