We pay for the NHS though - vast vast quantities of money and our taxes. This isn’t even the BBC where you choose to watch TV and pay for a licence. The NHS and these manager are funded directly by me and my taxes and others - Lucy Letby was the murderer and is responsible for those deaths and injuries - but they did not take accountability for what she did and concerns were swept away / you had doctors and nurses saying they would only work with her if cctv was in every single room and being forced to apologise for accusing her. The managers in the NHS are career managers and just look after their own backs. It is not fit for purpose at all. We always hear of more money and more resources and the impact on the ground - we could double funding and it still wouldn’t be enough. People go on and on about the NHS being free - it’s not - billions and billions of pounds, staff aren’t happy, billions of appointments wasted, it needs a total overhaul etc.
There are pockets of excellence and I have fully seen them in action. My youngest needed very specialist treatment for a specific condition eg eye sight - GP made a referral - letter about 2 days later, with an appointment 6 weeks away - excellent - couldn’t make that appointment as out of the country and phoned the number. Secretary answered - no problem - actually, just had a cancellation for this afternoon don’t suppose you can come in - yes, ok threadbare carpets, old chairs, etc welcomed with a massive smile - put them at ease - apologies sorry we only have this corridor and it’s a tiny wait area. No problem secretaries or nurses kept everyone up to date eg John you are next - about 10 more minutes. In for test, everything explained- diagnosis given - right next stages are this and this etc I understand although you expected this diagnosis that it’s still a massive shock - so please ring if you have any more questions. We will need to see them again in a few weeks - we will make the appointment now etc - I could believe it - a failing hospital and this department was wonderful. But this was everyone working together. They were under that department for 4 years and I never received anything but excellence from them.
managers work with staff, staff work other staff, everyone valued, everyone working together
but on the other side I’ve had secretaries would told me in polite speak to F off, letters mislaid or even not typed up until 6 months or more later. Referrals not made, not received, delays etc and paperwork lost. A friend died from it - an urgent appointment for heart problems referred and mistyped as a normal wait and not critical. He died whilst waiting. His GP found the error - letters wrongly typed etc and if you ask on here there will be hundreds of similar - the NHS is riddled with it - no accountability and everything covered up - ironically trying to prove they are good by covered up failures. The way to change is to acknowledge it - open culture - letters not being sent - why not? More staff needed? Or staff off ill? How can we deal with it and change it?
it’s seems people think the NHS is an angel we can’t criticise as it’s free and we should be bloody grateful to have it and all the hard working staff on their knees for us and it’s all the fault of governments and funding no other reason.