It has been suggested repeatedly that her appearance likely contributed to the reluctance to suspect her and delay in investigating.
I agree with that, and that appearance includes her youth, physical attractiveness and race.
I think this mix of factors either caused management not to believe she could be capable of wrongdoing or if they had even a scintilla of doubt they may have thought, while they protected their reputation, that other agencies would similarly struggle to find her culpable based on these factors.
had she been a white, older overweight woman or a young black woman I think presumptions about her involvement would have been very different.
I won’t dwell on the race aspect in this case, it’s far too sad for that but it’s clear that a lot of people were taken in by ‘nice’ Lucy.
robust systems for investigating people and allowing whistle blowers to feel safe to complain must be put in place.