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Original poster

In credit with our energy supplier - how ease is it to get a refund?

30 replies

Autumnismyfavouritetime · 15/08/2023 17:45

We’ve just discovered we are almost £2000 in credit with our energy supplier.
Ideally we would like this refunded back into our own bank account but looking online it does seem like it can be a bit of a long drawn out process.
Has anyone done this? Was it simple and quick?

OP posts:
VisionsOfSplendour · 15/08/2023 19:39

stbrandonsboat · 15/08/2023 17:48

It's probably easier to freeze water on a rock in the middle of the Sahara, but dig your heels in, be prepared for a fight and threaten them with the regulator.

You must be with the wrong supplier, edf automatically send me a credit balance back when they do their - monthly reckoning, no effort at ll for me

xnalaks · 15/08/2023 19:57

stbrandonsboat · 15/08/2023 17:48

It's probably easier to freeze water on a rock in the middle of the Sahara, but dig your heels in, be prepared for a fight and threaten them with the regulator.

I've never had this issue, I've wanted them to keep credit as we went into winter and they've insisted on refunding it.

cruffinsmuffin · 15/08/2023 19:58

I'm with British Gas - it's always been easy for me. They actually auto refunded me a load of credit recently and it was a nice surprise. If I ever want to request some credit I just call / message and it's done for me then and there.

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BarbaraofSeville · 15/08/2023 20:06

Another Octopus customer here who's been able to reclaim excess credit in a couple of clicks.

Come and join us and you'll probably get most or all of your £2k back on leaving your current supplier.

Plus if you join via my referral link, we both get £50 account credit

https://share.octopus.energy/loved-moon-894

Octopus Energy

The UK's most awarded energy supplier. We're doing energy better - for you and the environment.

https://share.octopus.energy/loved-moon-894

xnalaks · 15/08/2023 22:13

BarbaraofSeville · 15/08/2023 20:06

Another Octopus customer here who's been able to reclaim excess credit in a couple of clicks.

Come and join us and you'll probably get most or all of your £2k back on leaving your current supplier.

Plus if you join via my referral link, we both get £50 account credit

https://share.octopus.energy/loved-moon-894

😳

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