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Faced with being banned selling on Marketplace for absolutely no reason

7 replies

Shittenshite · 06/08/2023 09:21

About 18 months ago I listed some baby slippers on Marketplace. They were new with tags on and had faces of bunnies on the front. The title, description, item specifics and photos all demonstrated that they were baby slippers. The listing was removed for 'selling live animals'. I relisted and removed the words 'rabbit' and 'bunny' so they were just listed as baby slippers, but I received a warning that I'd relisted a product previously removed. I'd asked for a review (which they claim is by a human) after the listing was removed the first time but said 'human' reached the same conclusion.

I have not now nor ever sold or attempted to sell animals anywhere.

A few days ago I listed a plastic mannequin. It's the torso only, so neck and body but no limbs. The listing was removed for selling "products of an overtly sexual nature". There are many other identical mannequins available from other sellers on Marketplace. The breasts are shown on all of them, because checks notes it's a female mannequin. Again, I asked for their decision to be reviewed and they came to the same (shitty) conclusion. I've received a warning saying if I do it again I'll be banned.

Is it worth contacting FB and asking them to review all this? I do have quite a lot of interest in my other items for sale, many are too big/bulky to put on Vinted, so can't really afford to jack it in or lose my 'selling privileges'.

Anyone had a similar experience?

Faced with being banned selling on Marketplace for absolutely no reason
OP posts:
Shittenshite · 06/08/2023 09:26

I'll try and find a photo of the slippers too. They looked nothing like real rabbits.

Faced with being banned selling on Marketplace for absolutely no reason
OP posts:
Blueskiesforecast · 06/08/2023 09:30

Yes just contact them. You can easily label that as discrimination(a female body automatically being overtly sexual?!) If that doesn't work, email the press/ - consumer champion column. They love stories of over zealous AI.

Shittenshite · 06/08/2023 09:37

This is a screenshot of a screenshot I took at the time

Faced with being banned selling on Marketplace for absolutely no reason
OP posts:
enumbers · 06/08/2023 09:40

A few years back, FB banned me from running ads for a small charity I was volunteering for. The ads were perfectly fine (promoting a charity fun day) but weirdly got labelled as 'discriminatory'. I asked for a review but got more auto responses and to this day, they've never lifted the ban on my account. I recently tried again to get the ban lifted and as requested submitted photo ID. The ban is still in place.

I find it very difficult to talk to a real human at Facebook.

Annachristie · 06/08/2023 09:41

Can you just list the slippers again, with a description such as 'knitted baby slippers with cute embroidery.'
If you avoid any mention of animals, the listing shouldn't be flagged. (And they are very cute!)

Spidey66 · 06/08/2023 09:44

Omg how ridiculous!

The slippers are clearly baby slippers (cute though).

As for the mannequin, every high st clothing store has mannequins!

AlltheFs · 06/08/2023 09:50

Annachristie · 06/08/2023 09:41

Can you just list the slippers again, with a description such as 'knitted baby slippers with cute embroidery.'
If you avoid any mention of animals, the listing shouldn't be flagged. (And they are very cute!)

It often doesn’t work, the photographs are “remembered” regardless of description.

I have been banned for all sorts of equine equipment and baby items. Yet other stuff goes through fine. It’s infuriating. You’ll never get those banned items listed successfully via marketplace direct in my experience but weirdly I find it easier if it’s via a Facebook selling group. Perverse.

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