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IT help...domain names and security certificates?

6 replies

Investinavest · 15/07/2023 19:13

I've gone and set myself up a new domain name for my business website and a Microsoft 365 email account using the same domain, all through GoDaddy.

All pretty straightforward, except - the first thing I discovered is that my website doesn't use the "www." prefix - not really a big deal I thought, as presumably most browsers will divert you to the non-www. version, however - I automatically prefixed it when sending a link to bank to be verified, and they said the link didn't work.

Also, when sending a couple of test emails from my new email account to another account, I noticed they went straight into my Spam folder, so presumably there is no security attached.

I don't have the technical know-how to fix this myself, and GoDaddy aren't being very helpful - I imagine such luxuries are going to be extra. They offer a single managed SSL for one domain but I don't think that will affect either issue.

Can anyone kindly point me towards some step-by-step instructions or explanations so I can work out what to do?

OP posts:
Investinavest · 17/07/2023 13:26

Little bump? The only person I know who could help is my brother, but I'd rather nail my tits to the floor than ask him. Trust me.

OP posts:
BoredWithLife · 17/07/2023 13:36

You can likely just get a CNAME DNS record added for www.domain.tld to point to domain.tld for now, you can probably do this through whoever you bought the domain from - it'll likely sort it out enough to carry on with life till you are clear what you actually want to do with them all and have the people/infrastructure in place to do it.

Investinavest · 17/07/2023 21:35

Oh brilliant @BoredWithLife , thanks!

OP posts:
Wallywobbles · 17/07/2023 21:43

Godaddy having amazing customer service. Once one of them spent 10 hours on the phone with me while I migrated my website to them.

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