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M+S myschooluniform site, unable to check out!

6 replies

Mumzoo5070 · 06/07/2023 15:25

Anybody else unable to purchase branded school uniform on this site? It shows as £0.00 when I try and just is not working. Have contacted customer services with screen shots but on day 3 of frustration now. They are 'looking in to it'.

OP posts:
Pixiedust1234 · 06/07/2023 15:30

Have you tried to to delete all cookies/clear cache and rebooted your device? Doing both helps fix any small corruptions that could be causing it.

Mumzoo5070 · 06/07/2023 18:49

Thanks Pixiedust1234, I will try. I had DH use his phone to order but same issue occurred!

OP posts:
Pixiedust1234 · 06/07/2023 22:49

How very strange. You did reboot your devices?

I've tried to order and I've got this far. Although there were quite a few items not in stock.

M+S myschooluniform site, unable to check out!

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Mumzoo5070 · 07/07/2023 15:30

I did clear all devices try again still same issue. No word from M+S yet. We can't even buy from anywhere else as it's compulsory branded uniform from only this site. Aaaaarg

OP posts:
Pixiedust1234 · 07/07/2023 15:55

Can you borrow a friend's laptop for now? Or is there a local library with computers? Or would a good friend/colleague let you borrow their phone for 10 minutes?

I assume that I managed to get further on than you?

About to post and had another thought. Have you tried a different browser?

Mumzoo5070 · 10/07/2023 22:35

Pixiedust1234 I tried a different browser and same again. When I get to your screenshot I press Checkout securely and it says use app or one time passcode, as mobile reception poor here I use app and it's then that the 0.00GBP comes up. I've tried Guest Checkout (as suggested by M+S) and same again.

M+S technical people still have not got back to me.

Will try a completely different tablet tomorrow and go somewhere with mobile reception so I can use one time passcode text for secure checkout. If that does not work I don't know what I'll do! Contact M+S again and get even more stressed!

I shall let you know, thanks for all the suggestions.

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