Vinted Buyer - I can’t work out what the issue is

[Coffeeforus]

I sold a bra on Vinted and the buyer has received it and raised an issue with Vinted, which then stops all payment etc.

The conversation is as follows, but I don’t quite understand the issue (text copied exactly from the app). I’m thinking the person has me muddled with someone else or is a scammer trying to keep the item and not pay??

Buyer: this is the second bra I haven’t received I said yes yo the first but really I haven’t

Seller (me): I don’t understand. What did you receive? Only one bra was for sale

Buyer: no I purchased before and haven’t received it that’s why I ordered yours it’s the one they sending them with

Seller: I have only ever had one bra for sale
which you have purchased. It must be a different seller you have bought from who you need to contact.

That was 14 hours ago and it’s been read but no response. I find their wording hard to follow and I’ve heard that Vinted are useless and always side with the buyer so is that what’s going to happen here? The raised issue gives Vinted 48 hours to investigate.

Do you have proof of sending and delivery?

Yes, it’s sent via Evri which is linked to Vinted too so you get updates from when despatched, to its at the InPost box waiting to be collected, to another notification that it has been collected. Then you wait for the buyer to update Vinted that they have received the item and that alls fine and payment is then transferred. If the item has an issue then payment is put on hold which is what this buyer has done. But I can’t understand from their writing what the issue actually is! I have notifications that they have the item.