Vinted returns.

[Thingsthatgo]

I received some shoes today that are a different size from the description. I have organised a return with the seller, but it seems that I have to pay postage. Is that correct? Surely the seller pays postage is the item is wrongly listed?

No you have to pay postage. It's one of the reasons I don't bother with vinted anymore, I was getting too many incorrectly described items.

You have to pay postage,it's really unfair

If it was my mistake I would organise to send you the money for the postage but honestly I would just chalk it up to experience and only ever buy things with a photo of the label in the listing.

Wow! Thanks for letting me know. That is unbelievable!

I had the wrong item sent and the seller was really sorry and all but turned out I had to pay return postage. I escalated it with customer service and they confirm that was the case 🤷‍♀️

What a terrible policy. I had no idea.

It sucks, doesn’t it. I don’t understand why we pay buyer protection fee when you have to return wrong item at your expense :/

That's ridiculous you have to pay return postage for mis-described items!

I sold a few things recently and mixed up two parcels. I offered to refund the buyers without a return, but they wanted the correct items, which involved them both returning them - for which they would both have to pay postage. I asked vinted if there was a way I could pay the postage, but they said no. It felt ridiculous when it was a mistake entirely by me.

You could always ask the seller to PayPal you the cost of the return postage. A decent seller should agree to it if it's their mistake.

Some sellers might offer to pay for return to avoid negative feedback.

What's all that's buyer protection we have to pay for then?!! Just Vinted pocketing it?

I mixed up a couple of parcels a few weeks ago and refunded them, I got the buyers to swap numbers in order to swap parcels. My mistake so didn't feel they should pay for the return.

I sold an item with the wrong size in the advert.

I refunded the item and just let the buyer keep the item to resell instead, is that an option? If it's only a few quid it's not even worth paying the return postage is it, madness.