Leaving a review do u bother. Staff getting into trouble.

[Bananas1350]

I have worked in a few customer service places. And both have leaned very heavily of making staff get a google review.

I have had to take staff into the office and tell them off if they didn’t get a personal one that month which I hated doing.

They have started to do this where my dh works and they now get marked down if they don’t get a review.

I think this is ridiculous. You have no control over anybody after they leave the building regardless if u have given them good service and u have asked them to leave one.
I myself have had good service in places and thought yes I should leave one but then forget.

Do u do reviews. Does it make a difference knowing that staff get told off by not getting any.

I try to review things, but sometimes the request comes before you’ve received the article, sometimes it’s so late, you’ve forgotten what it’s for and sometimes the review questions just don’t fit your experience.

I ordered something that arrived in poor condition and I complained. They sent out a replacement quickly and in good condition. So, do I say I’m satisfied or not? I’m sorry if staff suffer because of a lack of review, but most of the time, when you order online, surely it’s automated?

I don’t leave reviews. I expect good customer service as a basic. It’s an abrogation of management to rely on social media.

I will do trip advisor reviews. But not google ones or anything else. It's really unfair of the company to penalise staff for something they have no control over. I think people are sick of being asked to review things now and just don't bother.

That is absolutely awful . I very rarely leave a review - and I don't set a lot of store by then either as I mostly think people review if things don't meet expectation rather than if they were particularly good . I did review a meal out the other day but that was very much around the awful meal I had had and not the staff .

I rarely leave reviews unless the experience has been exceptional and I never use google reviews

This isn't something I've ever experience in a workplace.

If my line manager pulled me in the office to "tell me off" about something outside of my performance and control that did not form part of my contracted KPI or an expectation of performance was related to something so entirely out of my control, my only response would be to take it to HR and write a grievance/contact a union if I were a member. Equally if i went somewhere where this was happening the only review I would leave would be for the management and it would be a very poor one.

The fact they are doing it doesn't mean they are allowed to do it or that it is appropriate. If capture of feedback is so vital then I would expect them to be setting up exit surveys for customers when they are in the building at the very least, and even these would have to be optional.

I leave reviews for hotels mainly but anything else I'd have to have exceptional service to leave a review as it's just so time consuming. I will leave a review for a shop if a discount code is offered though.

That's disgusting to be held accountable for other people's actions.

That all sounds a bit Black Mirror OP. I never leave reviews because it just doesn't occur to me to do so.

@NancyAndLee ha. It does. Trust me it happens. More normally if ur given a piece of paper when leaving. They are told to give that out for reviews. Some have been told to give out a certain amount a day. And told off if not. Seriously I’m not making this up. And it is an awful thing to do.

I know some people in the past make up reviews with fake google accounts or make family do it. One of the reason I don’t even bother with reviews anymore. Mostly rubbish

This. We shouldn't have to leave reviews. It's not compulsory. I don't even think about doing so.

I bought a new phone for DS this year and the sales person asked us to write a review about the service we had that day. Tbh I completely forgot, but, in any event, it didn't occur to me that they might get into trouble because I hadn't.

I was asked to do this by our server when eating out a few months and I'll be completely honest, I forgot until reading this thread and now I feel really guilty.

I don't like this: as others have said, good customer service is the baseline anyway and as a consumer, my part of the contract is fulfilled by being polite in turn and then paying the bill.

I don't really want to add an extra layer of admin to something I'm presumably doing for enjoyment.

All feedback is subjective, I rarely review.

I try to if I have received good service. We get rewards for most feedback in the month not the other way round.

I do know with public facing roles it is actually nice to get good feedback when someone has gone beyond basic expectations. Takes the sting out of the completely unreasonable ones .

I don’t for someone who just serves me at the till.

I try to leave reviews if I think it's been over and above basic job stuff.
At work (hospitality) if someone is named in a good review on trip adviser they get a small monetary reward.

I leave reviews but I have a bad memory for names, and wouldn't prioritise remembering a servers name, although I'm always delighted to mention good service.

I don't really like it on Tripadvisor when I see things like "Kelly was an amazing waitress, so friendly "it seems forced to me, and honestly I prefer professional unobtrusive service where I don't become overly acquainted with the waiter/waitress- we're not in the USA.

My DD works in retail with shops all over the country. They ask people to do an online review and write their name on the receipt. HQ get the managers to give individual till staff warnings if they don't receive enough good reviews, after so many it gets moved to a formal warning.

I have never given a review online, it takes too much effort and time on my part (have to load up old and very slow laptop), and I find it horrific that workers are getting warnings over something they can never control. Apparently its widespread in retail/hospitality.

There isn't time to review everything (and I don't shop a lot!) I'll review small businesses - e.g. small independent restaurants etc. but as you get asked for reviews when you've bought loo roll or whatever on Amazon and the like then it just becomes white noise.

madness, so they're discipling good staff for something beyond their control?
Thats why there is a shortness in hospitality

Yes I leave reviews, and as a small business, I really appreciate it when people leave me one.

When I look for a service or experience, I look for reviews. Word of mouth is very powerful, good or bad. Reviews are a big reason why I would or wouldn't book something.

I do if it's been exceptionally good/bad

E..g the other day I had AMAZING service from someone who really really went above and beyond. I emailed their head office to sing his praises.

Also contacted an old colleague who's high up in the company and thus directly one of this guy's managers.... Because I needed to hammer home how amazing he was.

When I had exceptional service I contacted the company the person worked for and told them that. It is very rare to get exceptional service, I frequently find myself sorting out incompetence. I dont leave reviews just because I'm asked to do so and often feel it's kinder not to write a review.

Sometimes I do & sometimes I don't .

the thing that annoys me the most is that they're mostly not nuanced enough & rarely have enough space to write a decent review.

The other week I had a boiler repaired. The whole rigmarole of reporting the fault & getting a bloke out was a bloody nightmare, BUT the guy that came out was brilliant. There was No way to separate out the bloke from
the over all process & I felt really bad.

I ended up ringing 'customer services' but to be honest, that felt like ringing the fox that ate the chickens 🤦🏻‍♀️🙇🏻‍♀️🙇🏻‍♀️

@INeedAnotherName yup. Also. When they ask if u want one of their cards. They get told off if not enough people sign up. The whole thing is awful.

Never leave reviews or stars or anything else. No idea why this is now a thing and don't care. If customer service is crap I just take my business elsewhere. New thing is taxi drivers badgering you for stars on the app that you booked the taxi on - nope, not my job.

The thing is, it's SO often. Buy a coffee, get asked for a review. Go to a supermarket, get a package delivered, fill up with petrol, use an app, literally every encounter! You could get asked 10 times a day without even trying. So it's really shit to judge employees on it. People have review fatigue.