Leaving a review do u bother. Staff getting into trouble.

[Bananas1350]

I have worked in a few customer service places. And both have leaned very heavily of making staff get a google review.

I have had to take staff into the office and tell them off if they didn’t get a personal one that month which I hated doing.

They have started to do this where my dh works and they now get marked down if they don’t get a review.

I think this is ridiculous. You have no control over anybody after they leave the building regardless if u have given them good service and u have asked them to leave one.
I myself have had good service in places and thought yes I should leave one but then forget.

Do u do reviews. Does it make a difference knowing that staff get told off by not getting any.

My DD worked in a large mobile phone company and customers were sent texts asking them to rate their service from 1 to 5, one day she got a 3 star review and got hauled over the coals even though there were obviously no comments on her service or complaints.

I would have left a 3 star review if things were ok before that, I wouldn't consider it to be a bad review at all and simply neutral.

This is the problem though. Someone further up the thread said about taking receipts off the ground. People used to do that and make a review. So u do have to be careful. Don’t always go by reviews when choosing something especially if it’s a shop / with loyalty card. As some of the reviews will be written by staff trying not to get told off.

I’m fed up of being asked for reviews, TBH, and of being sent links multiple times after each purchase or stay. It doesn’t reflect on the staff and it’s lazy management.

Our local BhS used to drive us mad whenever we went in. The same woman would ask us if we were interested on a store card and multiple times said no.

It got so bad that we would only go in if there was something really specific wanted.

Shame as they did do some nice stuff both clothes and homeware.

I leave them occasionally, when I have had excellent service, or if there has been a problem that I don't feel was adequately dealt with.

I should current doing up our survey response report for the week it is a complete waste of time, nothing highlighted in the survey is ever changed.

It is a tick box excerise in my place

I have spent the afternoon in battle with PowerBI/Excel/PowePoint and none of them are playing ball today

On the whole, no. Just can't be arsed unless the thing was exceptional such as Shacks Fish And Chips in Drumnadrochit (best chips I've had in many years), or the garage who tried to con me out of several hundred pounds. Hopefully I lost the latter some customers.

I didn't realise this. M&S staff very often put their names on receipts and circle them for emphasis. I did leave a review once as the member of staff was really helpful but mostly they are just doing their job. I don't see why that needed to be validated by a bog standard customer just doing theirs?

I've left feedback- unasked for - at Sainsbury's when there was a super-helpful member of staff who stopped what he was doing and trotted off to search for a specific thing I wanted, it took a while. I didn't know his name so had to leave a description of him but it was good enough apparently.

Evri is another one. They're only good (for me) because the courier they use is local and he's amazing, we've known them for years. I've stopped commenting on the Evri aspect now and just refer to the courier by name. He is the reason they are good.

I'm torn between not wanting to contribute to the reason why somebody might be told off at work - and not wanting to pander to this ridiculous and annoying soliciting of 'feedback' all the time. How I hate the word 'feedback'.

I'm interested now to see what other posters do.

@Coastalcreeksider sadly she was being made to do it. And was trying not to get her self into trouble. Which is horrible when u think about it. And it normally has the opposite effect from what management want to happen. Where I worked it was up on the staff room. How many cards u managed to do and how many reviews u had. Up there for the world to see how shit u were when u didn’t get enough. End of the month it was cleared. And people were spoken to. And then it started all over again.

m That , horrible customers and me telling people off for not getting enough cards or reviews was one of the main reasons I left my job.

Yep, I do. Usually positive reviews tbf when I feel service has been amazing but sometimes poor ones, only if I think somewhere really deserves it.

Yeah my work is always banging on about this, make a fake email and leave yourself an awesome review every now and then, use a friend's receipt with no staff discount if you have to add details, that's what I do ;)

Is this Retail? I used to have to do the same with my team when I was a Manager in Office Footwear

No, its getting ridiculous now. I go out for a meal not to receive homework at the end of it

I think I've only left a review once.
It was a young lad who'd just started working there and was absolutely excellent. We spoke to the manager on the way out and said so, and he said that if we were able to put it in writing, then he could pass it onto head office which would make more impact than just him passing it on orally.

I give reviews for some things. Over and above or generally shit service.
I had to hunt down a email address for tesco once, they didnt make it obvious, to give a glowing feedback for a staff member, 9 months later they got back to me.

I had a feedback request from specsavers once. Sadly it came after a terrible experience and while I felt the most shit I had felt in a long time. God they got both barrels off me. I remember putting in that as I suspect no one ever reads these things, they are just a tick box exercise so I dont expect to see my sight prescription ever (the only thing I went in for) a few days later my prescription turned up. I still don't feel bad about the terrible review. They made me feel about 10 inches tall, promised they would send my prescription direct to my GP as I had asked multiple times and a week later the GP still didnt have it. My glasses were beyond useless and cost a load of money I didnt have.
Still mad about it, 8 years later.

For hotels, restaurants, bowling, ice rink, wherever, yes I will review if brilliant food/service. For standard shops, no, I've limited time. If people will say which shops do this to their staff I will happily tell them to quit. Its bloody unfair.

I do give hotel or B&B reviews because I find them very helpful myself. I have been looking for a hotel in a coastal town we're going to soon and I've poured through hundreds of the bloody things. I can write off the one star ranty ones from clearly angry customers who are unhappy about something like it being too hot in the middle of July, or too loud when they wanted to go to bed at 9pm but it was a busy hotel with a live cabaret dance show or they were staying at an airport hotel and didn't like that they could hear aeroplanes. Reviews aren't something I look for when shopping at normal stores though. I see the product, check out the price and buy it. I don't need to know if the staff of B&M or M&S are friendly or not as long as I can buy my stuff.

I rarely review. I'm generally not inclined to use my limited free time to provide free market research and advertising for a business that has already had money off me.

I have just left a cracking review for the Booking.com guy in Singapore that's bent double sorting a problem if my very own making. We even had a little chat at the start of the call about how he was going to make this alright and I wasn't to worry.

I do for exceptional service (good or bad) and also for the things where I'd read reviews myself eg restaurants, hotels. But Homebase have been bugging me for weeks after picking up a small click and collect order there weeks ago and no, just no way.