First world problem alert! Booked a long awaited professional clean of our flat this week. (Toddler and busy work schedules mean standards have slipped)! The company said they'd send 3 cleaners and be done in 1.5 hours, so I thought great!
Firstly they were late, but I can get over that. Then they were rude and didn't speak to me at all or smile, and when I asked questions / if they needed anything they just grunted. English likely an issue which is fine but would have appreciated some effort. When I opened the front door they just marched in and through the whole flat without speaking to me looking at the rooms - a bit odd. Again I can get over that if the standard of cleaning is good...
When they left I was busy working and had a cursory look round and it seemed fine. After I finished my work call I looked again and realised what a TERRIBLE job they had done! The kitchen surfaces and table had not even been wiped - still crumbs and spilt milk from my DD's breakfast left on the table, so it obviously hadn't been touched. They didn't clean the bath at all, they didn't dust shelves or tops of chest of drawers etc, vases / picture frames covered in dust, and their clean promised they would do skirting boards but most of them were still covered in dust. They left the sofa cushions on the floor and left rubbish next to the kitchen bins. All in all it was awful! All they seemed to do was randomly clean the shower well and hoover round. The whole thing cost £140!
I complained to the company and sent photos. They then replied and said that I am free to book again and they will give me a 10% discount!!!! They said that they were unable to clean those specified areas due to "obstructions".?!! Not sure what obstructions there were to cleaning the kitchen table and surfaces!
I wrote back quoting the Consumer Rights Act for services, pointing out I am entitled to another service free of charge to fix the problem, or a partial refund. This then jolted them into saying on second review they have changed their mind and can now offer a free clean but this will be 1 hour and I must provide all products, or alternatively they will give me £10 as a partial refund. Separately they are also asking me to refund them £5 spent on a parking pay and display ticket.
Do I book the re-clean? Reasons why I can't really be bothered is that they were so unpleasant and the cleaning was shite, plus I'm really really busy and we are going on holiday next week so it's a faff to have them here. It would probably be easier to write it off as a terrible experience and take the £10.
On principle I'm not inclined to pay their additional parking fee. But I know they are absolute cowboys giving me £10 back and pocketing £130 for such a shit shit job!
WWYD?