Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Online order but no email confirmation

8 replies

cashmerecardigans · 20/06/2023 22:50

I placed an order with Harvey Nichols earlier. I got the screen that showed an order number and it's showing as a payment on my credit card app. But no confirmation email and when I logged in I couldn't see the order on my account
There was only one in my size, that's now showing as out of stock.
I'll obviously ring in the morning but wondered if anyone has had this happen to them?

OP posts:
Whenwillitallmakesense · 20/06/2023 22:59

Have you checked junk/span folder?

cashmerecardigans · 20/06/2023 23:00

Yes, nothing there

OP posts:
HappiDaze · 20/06/2023 23:01

This happened to me with Decathlon so I re ordered after 20 mins and then of course it ordered twice

Interested in this thread?

Then you might like threads about this subject:

Landlubber2019 · 20/06/2023 23:01

Are you sure it's their website and not a copycat?

Whenwillitallmakesense · 20/06/2023 23:02

I'd leave it till morning and if you've received nothing then, give them a call

cashmerecardigans · 20/06/2023 23:02

I'm sure it's legit. I registered after the order and I've had a welcome email so am sure it's ok. The credit card app shows a payment to Harvey Nichols

OP posts:
cashmerecardigans · 20/06/2023 23:03

I'll be annoyed if I've lost out on the last pair. Typical

OP posts:
cashmerecardigans · 20/06/2023 23:04

I've got a photo of the confirmation screen thank goodness, so that should help

OP posts:
New posts on this thread. Refresh page