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Amazon refund

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MumsPett · 02/06/2023 11:52

I bought an iPad on Amazon it was a refurbished one I didn’t realise it was a 3rd party seller. Anyway the ipad just never worked properly it wouldn’t charge unless not being used and even if it was charging if you used it it would turn off. On the listing it said the item was eligible for a return (refund) for up to a year after buying it (I bought it in December and returned last month) the seller immediately accepted the return but once I sent it back the seller is now saying they will only replace the item (I have already bought another one brand new so obviously don’t need it replacing and the listing said it was eligible for a refund) now Amazon have opened a case but it’s been a week and they still haven’t decided whether I’m able to get my money back. What can I do here as it was a lot of money.

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