Domestic and general

[MumsPett]

I’ve never used insurance before for appliances so just wondered how it works. How soon can you claim? Is there a time limit? Also do you have to pay extra? What if the item can’t be fixed? Does anyone have insurance with D&G are they any good?

You have to wait 30 days after getting insurance before you make a claim

I’ve been 5 weeks with no washer with medical and disability needs been on the bone today will be another 2 weeks for parts absolutely appalling company happy to take the money NOT happy to provide the service!!
AVOID THIS COMPANY AT ALL COSTS

Don’t waste your money with Domestic General. They will take your money and screw you over. We have a Kitchen Aid dishwasher which we carry a warranty plan with Domestic General. On May 8 we called about a problem with the door. They sent Diamond Factory Service to our home on May 22 to repair it. The technician found what was wrong and when he looked up the part, it had been discontinued. Whirlpool had a replacement part number which he said does not look like the correct part but he ordered it anyway. When it came in he called on May 28 and told us that it was not the part needed.Whirlpool no longer has the part to repair our dishwasher. Diamond Service reported this to Domestic General. We talked with Domestic General on June 1 about replacing the dishwasher since it was not repairable and Alom was going to pass it on to higher management and we would hear back in 3-5 days. On June 12 we talked with Celeste at Domestic General at 8:30 in the morning and was told that they were still looking for the part. We were then connected to Whirlpool where Nikel told us that we needed to talk with Domestic General and she connected us back to Domestic General with Destiny who told us that Vickie would be calling later that day to take the next step towards replacement. Our case was assigned to Vickie. She did not call. We waited all of Monday hoping that she would call, which she did not. We called Tuesday morning and was told by Eric that only Vickie could solve our problem and they would send her a message to call us later that same day. When we did not hear from Vickie, we called again on Wednesday morning and was told by Shoshanna the same thing. After not hearing from her again we called Thursday morning and again told by Glenda that only Vickie can help us and she would have her call. We have warranty plans on both our dishwasher and refrigerator and at this point can’t see why we do since Domestic General is not honoring the plan.