VIAGOGO IS A SCAM – STAY FAR AWAY!
I'm writing this in absolute anger and frustration, and I hope it serves as a warning to anyone even thinking about using Viagogo. This company is nothing but a scam operation, and they should be shut down immediately.
In December 2024, I bought tickets through Viagogo to see HURTS at Brixton Academy for my fiancée's birthday. The show was sold out, and I was desperate to get them because she loves the band. I paid nearly £200 for the tickets – and honestly, I had a bad feeling right from the start. But I pushed it aside because I wanted to make her birthday special.
Weeks turned into months, and there were no tickets. I contacted Viagogo, and they casually told me they "weren’t available yet." That made no sense – I’d paid for them in full months ago. Two weeks before the show? Still no tickets. Their response? “If they don’t show up, we’ll refund you.” Seriously? That’s not a policy – that’s gambling with people’s money.
The day of the concert arrived, and guess what? Still no tickets. I had spent nearly £700 on a hotel, dinner, and travel – all for nothing. I called Viagogo in a panic, and they told me the tickets would arrive. Then, just 20 minutes before the show, they finally emailed me two dodgy screenshots of tickets. I was suspicious but desperate. We went to the venue, had them scanned – and shocker – THEY WERE FAKE.
We were pulled aside by security and brought to an area where at least 10 other people were also holding fake tickets from Viagogo. It was a sickening moment of realisation – this is a full-blown scam. I called Viagogo, absolutely furious, and the woman on the phone shrugged it off. No help, no apology. Just, “buy new tickets or miss the show.”
Luckily, the venue released a few more tickets and the security staff helped us get in. If not for that, we – and all the other victims – would’ve missed everything. Viagogo would’ve walked away with thousands of pounds, and no accountability.
Now it’s been over a week, and still no refund. First they blamed my bank (laughable), then after I threatened legal action and police involvement, they magically admitted the refund hadn’t even been processed yet.
I rarely write reviews, but this experience was so appalling I have to speak out. Viagogo is a predatory company that preys on desperate people. They sell fake tickets, offer zero accountability, and rob people of their money, time, and memories.
PLEASE DO NOT BUY FROM VIAGOGO.
Use a reputable company. Listen to your instincts. Don’t let these scammers ruin your plans like they almost ruined mine.
VIAGOGO IS A SCAM – AVOID AT ALL COSTS.