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Standards slipping in M&S

22 replies

hexsnidgett · 26/05/2023 09:35

I haven't had a coffee in an M&S cafe for years and can't believe my flat white was served in a little earthenware mug- no saucer!!Shock

OP posts:
Sandylanes69 · 26/05/2023 09:36

Did you call the coffee police?

Dooopylally · 26/05/2023 09:38

My local M&S now has self service checkouts. I do bit like this at all! I'm spending money on clothes not buying a pint of milk

Sandylanes69 · 26/05/2023 09:39

"It's cappuccino not chav-puccino!"

Sandylanes69 · 26/05/2023 09:40

A lady in my local M&S keeps dropping her aitches.

KimberleyClark · 26/05/2023 09:41

Dooopylally · 26/05/2023 09:38

My local M&S now has self service checkouts. I do bit like this at all! I'm spending money on clothes not buying a pint of milk

Yes mine too. I have used them when there is a big queue at the staffed checkouts.

Sandylanes69 · 26/05/2023 09:43

People keep using pronouns in M&S; it's not fair.

Pixiedust1234 · 26/05/2023 09:43

Dooopylally · 26/05/2023 09:38

My local M&S now has self service checkouts. I do bit like this at all! I'm spending money on clothes not buying a pint of milk

Same here. I was really shocked that mine had no manned tills. I thought M&S would hold out until the last. The upstairs were no cash as well.

Needmorelego · 26/05/2023 09:44

But how is Aiden doing these days at M+S 😂

Dooopylally · 26/05/2023 09:50

KimberleyClark · 26/05/2023 09:41

Yes mine too. I have used them when there is a big queue at the staffed checkouts.

There's no choice in mine!

thedogisstaring · 26/05/2023 09:50

Ooo I like the new mugs! I also like the new breakfast menu.
I don't like how the cafe at my local one closes at 5 instead of 7. I used to go for a coffee after work to have 20 minutes of me time before heading home!

thedogisstaring · 26/05/2023 09:52

To clarify the cafe used to close at 7 as the shop is open until 8. The shop is still open until 8 but the cafe now closes at 5.

ThePoshUns · 26/05/2023 09:52

Appalling. I shall take myself to John Lewis instead.

AutisticLegoLover · 26/05/2023 09:53

It started going downhill when they stopped giving you a tiny biscuit with your coffee. The glasses were never clean either but full of dishwasher gritty stuff.

thedogisstaring · 26/05/2023 10:09

ThePoshUns · 26/05/2023 09:52

Appalling. I shall take myself to John Lewis instead.

The coffee in John Lewis is consistently poor. It's so weak! It upsets me every time I go there!

KimberleyClark · 26/05/2023 10:19

I like John Lewis coffee and am over the moon that they’ve started doing the cheese and tomato scones again

shiningstar2 · 26/05/2023 10:20

The queues at the good tills have been terrible. I get most of my 92 year olds shopping with mine but she likes to choose a few things herself at m and s. Last time I was in with her she had to stand ages so I complained and they opened up another till. I think they had been taking their customers for granted and trying to force people onto the self service tills. Fair enough if you only have a few items but it shouldn't be compulsory. Where I live a new Aldi has just opened right next to them and a few of us have noticed that m and s now open a new check out till if there's a few waiting. Aldi always does this. It's ridiculous that before Aldi came they 'never had the staff' to do this. It costs far more at m and s with poorer service. The competion right next door has woken them up and will do them good.

hexsnidgett · 26/05/2023 10:27

I miss the little biscuit.

OP posts:
Talipesmum · 26/05/2023 10:29

Much prefer a flat white in a mug. Basically prefer most things in mugs - saucers just get in the way. But it has to be a nice mug with a non annoying handle.

DappledThings · 26/05/2023 10:34

Needmorelego · 26/05/2023 09:44

But how is Aiden doing these days at M+S 😂

I only came on to blame Aiden too

KimberleyClark · 26/05/2023 10:36

Talipesmum · 26/05/2023 10:29

Much prefer a flat white in a mug. Basically prefer most things in mugs - saucers just get in the way. But it has to be a nice mug with a non annoying handle.

Same, and saucers get slopped in. It’s easier not to spill from a mug.

WheelsUp · 26/05/2023 10:38

Is Aiden the big fan of steak cut chips ?

DappledThings · 26/05/2023 10:44

WheelsUp · 26/05/2023 10:38

Is Aiden the big fan of steak cut chips ?

It was Aiden's fault standards have slipped and that steak-cut chips were not recommended. Aiden distracts the manager from properly patrolling the aisles ensuring appropriate sides are promoted.

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