@Tremblingtigers
i think most GP practices are triaging now by phone or E consult. It’s really really unpopular with the general population though- it’s the reason people think GPs aren’t doing any work although GP consultations have gone up compared to pre pandemic- and very hard to do safely and correctly, and something the current GP cohort has not been trained to do as it wasn’t the model in use when they qualified (nor are they training us current trainees either which is bizarre but the royal college is part of the problem imo)
Algorithm based triage is what 111 do and it is utterly useless, it really is. Maybe better algorithms exist but I’m not sure that they can ever truly weed out the time wasters from the sick. So much of seeing if a person is truly sick comes from a second sense that is hard to quantify and even harder to do over the phone and even harder than that to put in an algorithm. It’s a really hard balance between discouraging time wasters but not discouraging those who need to be seen. Better basic health education of the population would really help.
I feel a lot of it comes from fear of litigation And risk avoidance. Slightly off topic but ambulance call outs for elderly falls. Carers won’t help up those who have fallen because they are worried if they do it and the person has a neck fracture they will be sued. So the person waits on the floor in the cold and gets muscle damage and kidney failure waiting for the ambulance which then has to wait to drop them off in a and e and can’t go and help a person with a heart attack and then even if they do have a neck fracture because their frail they are not able to have surgery so it’s just left and then they need a hospital bed for a week to deal with the kidney failure and the. another ambulance to get them home again.
this isn’t me blaming the carers - I was a care assistant to pay for medical school - no way am I making the call if a person is able to be helped up for minimum wage knowing the family and my employer will put all the blame on me if something goes wrong.
and since this has turned into a rant - why can’t people get old and die anymore. We don’t live forever and at a certain point the body gives out. Medicine can’t fix this but we spend so much time prolonging the death of people and making them suffer.
So many families who are angry and upset when I broach the subject that their 98year old relative is in the last few years of their life - but of course they are most people don’t make it to 98!. Families who want all the investigations to know WHY their 98yr old relative is struggling to walk or is more tired - because they are old! Families who after being told their 98yr old relative had a terminal illness complain about a DNACPR order because they want them to have “a chance”, a chance for what I want to say, a chance to die again in a few hours or days because they have a terminal illness. Dying is probably shit (I haven’t done it but it looks like it is) so why oh why would you want someone you love to die more than once? Until we accept that life is a terminal condition we will continue to have a care crisis…..