Hi,
NC for the post incase it got picked up by any stupid tabloids.
Just wondering where I stand with this.
Just been into a store that I go to regularly, completed my transaction with my loyalty and debit cards and glanced at my receipt to check the balance on the loyalty card.
I thought it seemed like a lot of points (197,767), and it didn’t have the normal second line where it tells you the cash value.
When I got back to my car I checked the app for the loyalty card and it says that I do have 197,767 points with a cash equivalent of £1977.67.
I thought I had between £19-£25 on there, wasn’t sure. I do go on regularly and load the offers and competitions but hadn’t had any contact saying I’d won anything.
When I got home I logged into my account properly on a browser and it looks like yesterday someone in customer service applied x9 Good will gesture points of 20,000 at a time, and then 1x further GWG of 15,200.
I did not have any interaction with this company yesterday, nor am I currently engaged in any complaint or dispute.
I think I’m going to ring them and tell them about it because I couldn’t take the anxiety of them trying to claw it back in cash or whatever if I spent the points.
But I just wondered what the law says about it all? Can misattributed points balances ever be clawed back in cash? Does the law consider them to be equivalent to cash?
Thank you.