I sold a item on Vinted - I saw it was Delivered on 15/09.
on 21/09 (a week) the buyer messaged to say there was damage to it and sent me photos of the item with two tears in a seam. I checked the item before packaging it andI am almost positive it wasn’t torn, but because it was essentially brand new I didn’t really ‘inspect’ all the seams and things, I just kind of gave it a visual once over.. so I started to doubt myself and worried that I’ve sent someone something that did have tears in so I said sorry I thought I’d checked it, explained it must have come from the retailer like that and I just wouldn’t have thought to look that closely and said if she sent the item back I would refund..
She requested the refund through vinted and thankfully I checked the T’s & C’s as Vinted advise not to click refund until I’ve actually got it back.
Another week goes by, I message and ask if she’s sent it. She hasn’t.. at this point it’s been mulling over in my head and I read the t&c’s again and Vinted say you can claim a refund for damaged items within 2 days of receiving it.. and she messaged me a week later so I think I was lenient enough.
So I’ve messaged her to say I’m sorry but you’ve had the item over two weeks and haven’t sent it back to me, given Vinted only give 5 days to send items before the sale is cancelled anyway (and the fact she initially asked for it to be sent asap as she needed it quickly.. which meant I ended up paying more postage than she paid..) that I’m not happy to refund now, that Vinted policy was to contact the buyer within two days, she left it a week then left it another week and still hasn’t sent.
So I raised an issue with Vinted and they said they would get back to me in 48 hours.
well the buyer has messaged to say she’s sending it back today, as advised by Vinted.. but vinted are still reviewing the issue on my end so I said please don’t send it back yet as it’s still being resolved. She’s said she is sending it back no questions asked.
I’ve advised her to out a return label on it as I haven’t accept that in refunding her until Vinted have reviewed the issue and I’ll be refusing the parcel at the door to go back to her until it’s resolved.
She also claimed she didn’t have it for a week before she contacted me.. but tracking shows when it was delivered.
Am I right in being a little bit suspicious that she’s trying to send this broken item back before Vinted can resolve the issue? I feel like she may have worn it, torn it, and now she’s trying her luck getting her money back but knows that because she’s left it two weeks Vinted probably won’t accept the refund so she’s trying to send it back to me and force a refund as she will no longer have the item?
Sorry for the long post😅