It absolutely isn’t kinder now.
It worked differently because A, some people knew each other off board by virtue of meet-ups etc, also because there were so fewer threads people recognised each other and their circumstances from other threads so a thread was more of a conversation rather than a contest to see who can stick the boot in hardest, such as is now the case on AIBU.
Trolls were well known. E.g. judge flounce was the first troll and she was outed on the boards, as were many others. Now there are so many it’s just not possible to recognise them.
Also it was a community. When misdee’s dh had his heart transplant everyone followed his story from the beginning right up to the time he had the transplant.
When onlyjoking’s dh had a brain tumour a group of MN’ers arranged for food to be delivered to them on a regular basis.
Glimpopo’s 2 year old dd died from SIDS, and MN’ers arranged “mile for maud” in rememberence but also to raise money for the SIDS foundation.
But there were the trolls such as the one whose name escapes me who was fleeing an abusive husband in Japan. And again MN’ers arranged collections for her, for clothes and toys for her children, for someone to put her up.
One of the reasons these things were possible was beause it was a smaller site so people could find out who you were as you were more likely to share your real identity.
So with the positive things that was beneficial, but in the case of the troll someone contacted her family as part of the plan to help her and was then told that none of it was true.
Posters went all out to help some, but when serious trolls like that came on some people were far more deeply taken in than now.