Is anyone still shopping with Ocado?

[Stumpedasatree]

I pay for the mid week pass but each time I try and pull together an online order, I am shocked by the prices of everything, and instead go to my local Lidl or Tescos which is much cheaper.

I do. Ocado is still great. Service is totally reliable and excellent.
But now I get half my weekly shop from Lidl and the other half from Ocado instead of getting it all from Ocado. I do save a lot! I rarely buy M&S food products from Ocado and stick with Ocado/other brands because I’m STILL smartin’ over the ditching of Waitrose… I miss ordering my essential Essentials.

Why don't people order from Waitrose for the essentials? I do and get money off codes online

Yes, I still shop with Ocado but thought I might try and get a few bits from elsewhere starting next week, water and kitchen rolls are getting ridiculous!

Yes me - DH and I both work full time with young SEN kid. I also have a bad back and can't handle pushing a trolley full of groceries around. It's all about convenience for us.

Ocado are the best of the online shops for quality, range, good dates, lack of subs. I also price check some branded items and they are regularly cheaper than Sainsburys/Asda (the nearest stores I can access on foot). I tend to go to Aldi periodically to pick up household goods too.

Yes. Keep thinking of changing it but they are reliable and I’ve had them for ages. However, must change to midweek pass as I rarely order at the weekend.

I've been a loyal customer for 10 years but they were getting so expensive. I don't mind spending more on fancy bits but their basics are much pricier than Sainsbury's or Tesco.

for the first time in a long time i cancelled my slot this week and have tried Waitrose online instead. Fed up of so many things being out of stock, a lot of things were going out of date before the best before and also miss Waitrose quality/ price combination.

We are, mid week pass, the offers are great, the service is reliable and I can mix bargains with more expensive stuff without going to several places. We’re not reliant on ready meals, although they’re handy if necessary. The vegetarian range is good and I find the fresh produce generally lasts well. I go to Lidl occasionally and Sainsbury’s if a top up is needed.

Waitrose don’t deliver where we are so not an option for us unfortunately.

@Unbored think you are me, I've switched to Morrisons, done one Ocado shop when they gave me a chunk of money off!

No. Used them religiously through lockdowns but the switchover to M&S resulted in so many items being unavailable and so many substitutions with each order that I gave up. Oh and it’s ££££.

I do, partly inertia, partly shopping in bags. And it’s getting worse every week. I can remember the last shop that didn’t need a refund for damaged produce. And they keep coming early, not 15 minutes, hours and hours early.

I don't like the M&S options particularly, not interested in branded products, and when I want to buy Ocado tins of chopped tomatoes for example, they never have it in stock which annoys me.

I do, have done for years. I’m disabled/cannot drive/cannot take public transport so home delivery is necessary- they did a good job keeping me as a priority customer during Covid when they were swamped with new customers so I feel I owe them a bit of loyalty even though I don’t like M&S and wish they were still with Waitrose. I realise it’s a bit more money, but having PIP helps with that.

I used to use them for full shops, but I could never get everything I needed from there. I use it as a top up shop, occasionally, at the weekend.

It's definitely more expensive for standard brands you can buy elsewhere.

Me. I have a smart pass which I found works cheaper for me than booking a slot each week as I am not home very often because of work. I can get even a weekend slot usually the day before. They almost never give me substitutions. It doesn't seem to be noticeably more expensive than when I go to Tesco but that might be because I plan more carefully when shopping online. For me, even if it is a bit more expensive it is worth it for the convenience as I am limited for time. When I worked part time and earned less I shopped in Lidl which did work out cheaper but I had to drive 25 minutes to my nearest one.

I did prefer when it was Waitrose rather than M&S though.

I am spoilt for choice. I rotate Ocado/Sainsbury's and Asda. Luckily, I find them reliable with most items in stock and sensible substitutions.

Same here

I love it, it's a bit expensive so I don't use them weekly, but they are great for not subbing/having stuff missing

No. I wasn’t keen on the switch to M&S. I shop at Sainsbury’s on the high street now and appreciate the exercise. I’m also less prone to overspend on indulgent treats.

I do but I tend to do it once then leave it a few weeks then they will send a money off voucher to entice you back. When I’ll stock up again.

I shopped with them weekly for 11 years but then they cancelled my Smart Pass recently and sent me a patronising e-mail blaming me (not at all my fault).

It’s freed me up to shop around though. I’ve been ordering more with Waitrose which I prefer ethically. Agree about the bags though.

We’ve switched to a mix of Lidl and Ocado. I NEVER pay for delivery, always grab a weekend or later slot, service is excellent and reliable, love the quality of their own brand fruit and veg (Lidl is dire for this imo) .

Was with them for years but dropped them when I heard they were switching from Waitrose to M&S partnership. Waitrose has the best quality (supermarket) food available. Whereas M&S food is fancy junk food. Been really happy with Waitrose ever since, also quite like Sainsbury’s too and go to Lidl approx once a month for a few bits.

Nope, not since they stopped Waitrose, I now shop between Lidl and Waitrose in store, our town they are opposite so works out perfect and I’m saving ££